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# Technical Support Specialist

- **Company:** REBAR
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), JIRA, Software Debugging, Issue Tracking Systems, Systems Integration, Hubspot, Zendesk
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=10e0eef14815d474

## About the Role

Do you have experience in Debugging?, * 3+ years of experience in B2B technical support or a similar customer-facing technical role

 * Strong troubleshooting skills across web-based software products
 * Ability to clearly communicate technical concepts to both technical and non-technical users
 * Experience using support tools (e.g., Zendesk, Intercom, HubSpot, Jira, Linear, etc.)
 * Highly organized and responsive-you thrive in fast-paced environments
 * Comfort working remotely while collaborating closely with a distributed team

Bonus:

 * Experience working at an early-stage startup
 * Background in construction, engineering, or HVAC industries
 * Familiarity with APIs, integrations, or debugging tools
 * Experience creating support documentation and training materials

## Description

* Own Frontline Support: respond to inbound client questions across live messaging, tickets, and screen-share / video calls with speed, clarity, and precision
 * Own Outcomes & Performance: take full ownership of issues from first response through resolution while consistently hitting SLAs (response time, resolution time, CSAT)
 * Prioritize with Urgency: manage competing tickets and timelines without sacrificing quality or customer experience
 * Troubleshoot & Resolve: diagnose bugs, replicate issues, and partner with Engineering to drive fast resolutions
 * Be the Voice of the Customer: surface patterns, recurring issues, and product gaps to inform roadmap decisions
 * Improve Support Operations: help build and refine workflows, SLAs, and tooling to scale the support function
 * Drive Product Adoption: guide customers on workflows, best practices, and how to get maximum value from the product
 * Build Knowledge: create and maintain internal and client-facing documentation, tutorials, and FAQs
 * Collaborate Cross-Functionally: work closely with Product, Engineering, and Client Success to deliver a seamless experience, * Develop a strong understanding of the product, workflows, and customer use cases
 * Shadow support conversations and learn common issues and resolutions
 * Get familiar with internal tools, ticketing systems, and escalation processes

First 30 Days

 * Independently handle inbound support tickets and resolve common issues
 * Provide clear, high-quality responses that drive customer satisfaction
 * Identify recurring issues and begin contributing to documentation

First 60 Days

 * Become a go-to resource for troubleshooting more complex issues
 * Proactively identify product gaps and share actionable feedback with the team
 * Contribute to improving support processes, tooling, and response times


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