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# Desktop Support Analyst II

- **Company:** Amerilife Group, LLC
- **Location:** Clearwater, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, System Configuration, Desktop Computing, Graphics Software, IT Management, System Center Configuration Manager, Networking Basics, Remote Access Technology, Peripherals, Computer Equipment, Information Technology, Laptops
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=67c4d0197c86291f

## About the Role

Do you have experience in macOS?, * Degree in Computer Information Technology (preferred) or equivalent experience.

 * 4+ years of IT support experience, preferably in an enterprise environment with 500+ users.

Technical Skills:

 * Strong expertise in Windows and macOS operating systems.
 * Hands-on experience with PC hardware, software installation, and troubleshooting.
 * Familiarity with enterprise IT tools, remote troubleshooting, and network fundamentals.

Soft Skills:

 * Problem-solving mindset with the ability to troubleshoot complex issues.
 * Excellent verbal and written communication skills, able to explain technical concepts to non-technical users.
 * Ability to prioritize tasks, manage time effectively, and work in a fast-paced environment.

## Description

As a Desktop Support Analyst II, you'll play a critical role in keeping our workforce connected and productive. You'll provide hands-on and remote support for desktops, laptops, mobile devices, and peripherals, troubleshooting hardware and software issues in both Windows and macOS environments. This role is perfect for a tech-savvy professional who thrives on solving problems, delivering excellent customer service, and collaborating with IT teams to enhance system performance., * Provide Level I & II support, troubleshooting hardware, software, and connectivity issues for end-users.

 * Manage and resolve technical incidents and service requests through in-person, phone, and remote support.
 * Ensure timely resolution of issues, meeting SLAs and performance metrics.
 * Support deployments, moves, adds, and changes, ensuring smooth system rollouts.
 * Utilize imaging software like SCCM for system configuration and deployment.
 * Maintain and troubleshoot Windows, macOS, and peripheral devices to minimize downtime.
 * Assist remote employees with connectivity tools and remote access solutions.
 * Collaborate with service desk, network, and IT teams to resolve complex technical issues.
 * Apply software updates, patches, and security enhancements to maintain system integrity.
 * Deliver exceptional customer service, ensuring a seamless user experience.
 * Identify and suggest process improvements to enhance IT efficiency and user satisfaction.


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