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# Applications Support Specialist (Help Desk)

- **Company:** Empath Health
- **Location:** West Palm Beach, FL, United States
- **Contract:** Permanent contract
- **Skills:** Business Software, Microsoft Outlook
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=908574a3cbb327ec

## About the Role

Do you have experience in Microsoft Outlook?, Do you have a Associate's degree?, * Associate's degree or equivalent preferred.

 * Requires 1 year of experience in a help desk or patient care environment, preferably with Hospice and Home Health billing.
 * Mastery of essential general office procedures including, but not limited to: Outlook Email and Calendar.
 * Healthcare terminology and systems preferred.
 * Skilled in extracting and compiling data; able to format tables, graphs, slides, and statistical reports.
 * Experience with EMR required (Home Care Home Base preferred)

## Description

Empath Health is seeking a tech savvy and customer-service-oriented Application Support Specialist to join our team in West Palm Beach.

This full-time position works Monday through Friday, 8:30 a.m. - 5:00 p.m. and has an on call rotation helping ensure patients and families receive a smooth, supportive experience during an important stage of care.

What You'll Do

 * Responsible for EMR (HCHB) user support of clinical applications.
 * Respond to incoming service tickets, troubleshoot issues, and document resolutions
 * Serve as a help desk resource for staff using EMR and related clinical applications, ensuring timely and accurate problem resolution.
 * Assists with diversified projects in support of activities and operations of the EMR and Business Applications Departments


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