> Markdown version of [/jobs/ext/200891-support-analyst-i](https://www.wearedevelopers.com/jobs/ext/200891-support-analyst-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Analyst I - **Company:** FOURANS LLC - **Location:** Philadelphia, PA, United States - **Experience:** Starter - **Salary:** $61,880.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Health Informatics, CompTIA Network+, CompTIA Security+, Cyber Security, Issue Tracking Systems, Microsoft Operating Systems, Networking Basics, Remote Service Software, Software Engineering, TCP/IP, Peripherals, Laptops - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=96ea21e5a86a628f ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, The ideal candidate will have hands-on experience with PC and printer deployments, strong troubleshooting abilities, excellent communication skills, and prior hospital or healthcare IT experience., * 3-5 years of IT Support / Service Desk / End User Device (EUD) experience * Experience deploying: * PCs/Laptops * Printers * IT equipment * Strong printer support experience * Hospital or healthcare IT experience REQUIRED * CompTIA A+ Certification REQUIRED * Must own a car and be willing to travel between onsite locations * Strong customer service and communication skills * Experience supporting: * Windows operating systems * Hardware & peripherals * Networking basics (TCP/IP) * Remote support tools * Ability to work independently and in team environments Preferred Qualifications * CompTIA Network+ * CompTIA Security+ * ITIL Foundations * MCP / MCSA * CCNA * ACSP * Lexmark & Lenovo Self Maintainer Certifications * Previous CHOP experience * Military background * Participation in organized sports, * Troubleshooting and analytical skills * Strong verbal and written communication * Organizational and documentation skills * Customer-focused mindset * Ability to follow established processes * Working knowledge of: * TCP/IP * Windows environments * Printers and peripherals * Networking and telecom hardware EducationRequired * High School Diploma or equivalent Preferred * Technical school diploma * Some college coursework Pay: $29.75 per hour Experience: * Hospital or healthcare IT: 1 year (Required) * IT Support / Service Desk / End User Device (EUD): 4 years (Required) License/Certification: * CompTIA Network+ (Required) * CompTIA A+ Certification (Required) ## Description The Support Analyst I serves as the first point of contact for the IS/DTS Department, providing Tier 1 technical support for end-user devices, hardware, software, printers, and operating systems. This role focuses heavily on customer service, issue resolution, incident tracking, and escalation support in a healthcare environment., * Provide Tier 1 support for: * PCs/laptops * Printers * Mobile devices * Peripheral equipment * Application software * Operating systems * Diagnose and resolve hardware/software issues: * Over phone * Via remote tools * Onsite support * Support deployment, imaging, upgrading, auditing, licensing, and compliance of Microsoft systems * Maintain technical knowledge across hardware, software, networking, and telecommunications Incident & Service Management * Log and track all service requests accurately * Manage Level 1 ticket queues * Resolve Tier 1 incidents and escalate Tier 2 issues appropriately * Track customer issues through resolution * Follow incident, problem, and change management processes * Recommend improvements to reduce recurring issues Customer Service * Deliver high-quality customer support and user satisfaction * Act as liaison between users and IS/DTS teams * Communicate effectively with end users and stakeholders * Ensure adherence to Service Desk standards and procedures Compliance & Security * Follow enterprise and departmental information security policies * Support compliance with: * HIPAA * Healthcare accreditation standards * State and federal regulations * Protect confidential patient and financial information ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)