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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Specialist - **Company:** Jobgether - **Location:** Netherlands (Remote available) - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Microsoft Azure, Software as a Service, Cloud Computing, SQL Databases, Google Cloud, Software Coding, Zendesk - **Published:** August 10, 2026 - **Apply:** https://www.adzuna.nl/details/5834765147 ## About the Role The ideal candidate has experience supporting technical products in a B2B SaaS environment and combines strong communication skills with analytical thinking and a customer-focused mindset. * 1-4 years of experience in customer-facing technical support or a similar role within a SaaS company. * Familiarity with cloud platforms such as AWS, Google Cloud, or Microsoft Azure, as well as APIs and support platforms like Zendesk or Intercom. * Ability to extract and analyze information using SQL to investigate issues and support decision-making. * Strong problem-solving skills with the ability to analyze technical issues and collaborate with engineering teams without requiring hands-on coding. * Excellent written and verbal English communication skills, with confidence interacting with customers and creating detailed documentation. * Strong ownership mindset, taking responsibility for customer issues from identification through resolution and documentation. * Ability to thrive in a fast-moving startup environment, quickly learn new tools, and proactively improve processes. ## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Specialist based in Netherlands. This role offers the opportunity to become a key contributor to a growing product support function within a fast-paced SaaS environment. You will act as the bridge between customers, product teams, and engineering, ensuring users receive fast and effective solutions. The position combines technical problem-solving, customer communication, documentation, and process improvement. You will help shape support operations, establish best practices, and improve how customers experience the product. Working closely with cross-functional teams, you will contribute to product quality, customer satisfaction, and continuous improvement. This is an ideal opportunity for someone who enjoys ownership, learning new technologies, and making a visible impact in a scaling organization. Accountabilities As a Product Support Specialist, you will own the customer support experience for product-related questions while helping build scalable support processes and resources. * Serve as the first point of contact for product-related inquiries through chat and other support channels, providing clear, empathetic, and efficient solutions. * Investigate customer issues by reviewing logs, identifying patterns, documenting bugs, and collaborating with Product and Engineering teams to ensure effective resolution. * Perform quality checks before product releases to stay informed about new features and ensure a smooth customer experience. * Create, maintain, and improve knowledge base resources, including help center articles that make complex product topics easier to understand. * Produce product communication materials, including feature update videos and announcements that help users understand and adopt new functionalities. * Continuously improve support workflows and processes to increase efficiency and enhance customer satisfaction. * Act as a product expert by supporting Customer Success teams with product training, troubleshooting guidance, and best practices. ## Related Videos - [How to Build Truly Production-ready Apps - Modern JS-based SaaS Stack for Indie Devs and Small Teams](https://www.wearedevelopers.com/videos/246-how-to-build-truly-production-ready-apps-modern-js-based-saas-stack-for-indie-devs-and-small-teams) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)