> Markdown version of [/jobs/ext/2009191-microsoft-dynamics-365-customer-service-100-remote-europe](https://www.wearedevelopers.com/jobs/ext/2009191-microsoft-dynamics-365-customer-service-100-remote-europe). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Microsoft Dynamics 365 Customer Service (100% Remote -Europe) - **Company:** Talent Connect - **Location:** Madrid, Spain (Remote available) - **Salary:** €52,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Agile Methodology, JIRA, Collaborative Software, Computer Programming, Microsoft Dynamics, Scrum Methodology, TypeScript - **Published:** August 10, 2026 - **Apply:** https://www.buscojobs.com.es/microsoft-dynamics-365-customer-service-100-remote-europe-en-madrid-ID-366336722 ## About the Role Mandatory Requirements Proven experience working with Microsoft Dynamics 365 Customer Service . Hands-on experience with Copilot Service Workspace . Experience implementing and configuring Dynamics 365 Channel Integration Framework (CIF) . Practical knowledge of Microsoft APM SDK . Strong experience programming with JavaScript . Nice to Have Experience with TypeScript . Advanced customization experience within Dynamics 365. Required Skills & Competencies Experience working in Agile environments (Scrum, Kanban). Ability to analyze functional requirements and map them to product capabilities. Autonomy and accountability in task management. Strong quality mindset and continuous improvement orientation. Good communication and teamwork skills. ## Description Microsoft Dynamics 365 Customer Service (100% Remote - Europe) Location: 100% Remote (Spain / Europe) Seniority: Junior, Junior Advance, Semi Senior, Senior, Specialist Contract Type: Full-time Salary: Up to €52,000 gross/year (As a reference: Jr, up to 32k; SS up to 42k; S upto 52k) Methodology: Agile (Scrum / Kanban) English Level: B1+ Spanish Level: B1+ About the Role We are looking for a professional with strong experience in Microsoft Dynamics 365 Customer Service Workspace to join our team and actively contribute to the development and optimization of the platform within our working environment.The selected candidate will play a key role in the design, development, and implementation of Dynamics 365-based solutions, ensuring alignment with business functional requirements and product best practices.Key Responsibilities Design, develop, and implement solutions in Microsoft Dynamics 365 Customer Service .Configure and implement Channel Integration Framework (CIF) .Work with Copilot Service Workspace following official documentation and best practices.Integrate solutions using Microsoft APM SDK .Develop customizations using JavaScript .Analyze functional requirements and validate alignment with standard product capabilities.Collaborate within Agile teams (Scrum/Kanban) using collaborative tools such as Jira.Ensure technical quality and adherence to best practices in every delivery.Mandatory Requirements Proven experience working with Microsoft Dynamics 365 Customer Service .Hands-on experience with Copilot Service Workspace .Experience implementing and configuring Dynamics 365 Channel Integration Framework (CIF) .Practical knowledge of Microsoft APM SDK .Strong experience programming with JavaScript .Nice to Have Experience with TypeScript .Advanced customization experience within Dynamics 365.Required Skills & Competencies Experience working in Agile environments (Scrum, Kanban).Ability to analyze functional requirements and map them to product capabilities.Autonomy and accountability in task management.Strong quality mindset and continuous improvement orientation.Good communication and teamwork skills.What We Offer High-impact project in a modern technology environment.Collaborative Agile team culture.Competitive compensation aligned with experience (up to €52,000 gross/year).100% remote work from Spain or Europe.Apply here If you have solid experience in Microsoft Dynamics 365 Customer Service and are looking for a new challenge in an agile and innovative environment, apply directly through this posting and take the next step in your career. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Do TypeScript without TypeScript](https://www.wearedevelopers.com/videos/327-do-typescript-without-typescript) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)