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# Functional Support

- **Company:** Hays plc
- **Location:** Birmingham, UK
- **Salary:** £33,000.0 - £35,000.0
- **Contract:** Temporary contract
- **Skills:** Software Documentation, Data Integrity, Oracle (Applications), Release Management, Enterprise Software Applications, HR Software, Data Management, Oracle HCM, Core HR
- **Published:** August 10, 2026
- **Apply:** https://itjobpro.co.uk/job/functional-support

## About the Role

Experience supporting HR, Payroll, or HCM systems within a complex organisation.
Knowledge of one or more of the following areas: Core HR, Payroll, Absence Management, Talent Management, Recruitment, Learning or Compensation.
Experience investigating system issues and supporting end users.
Exposure to system upgrades, testing, release management, or continuous improvement activities.
Strong stakeholder management and communication skills.
Excellent problem-solving abilities and attention to detail.
If you have the relevant experience and would like to apply, please submit your CV.

## Description

Hays Technology are delighted to be partnering with a leading University to recruit a Functional Expert (HR & Payroll) on a 12-month fixed-term contract to provide maternity cover within the University's Core Systems Optimisation Team.
This is an excellent opportunity for an HR systems professional with experience supporting enterprise applications, Oracle HCM, HRIS platforms, or payroll systems within a complex organisation.

The Role:

Working as part of the Core Systems Optimisation Team, you will support and optimise the University's Oracle HCM environment, ensuring business processes are efficient, systems are effectively configured, and users receive a high level of support. You will collaborate with stakeholders across HR, Payroll, IT, and wider professional services teams to drive system improvements and support ongoing system releases.

Key responsibilities will include:

Providing functional support for Oracle HCM and associated HR and payroll processes.
Managing and resolving system issues, troubleshooting configuration and data-related queries.
Supporting quarterly Oracle system updates and release management activities.
Conducting impact assessments, testing, and coordinating user acceptance testing.
Maintaining system documentation, process maps, and training materials.
Working with stakeholders to identify opportunities for process improvements and system enhancements.
Supporting data integrity and investigating data quality issues.
Delivering guidance and training to end users where required.


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