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# IT Service Manager

- **Company:** Michael Page
- **Location:** London, UK
- **Salary:** £117,000.0 - £156,000.0
- **Contract:** Temporary contract
- **Skills:** Information Technology Operations, PRINCE2, Information Technology
- **Published:** August 10, 2026
- **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-21F0C902A1DE550E74/

## About the Role

* Proven experience working within a controlled scientific, laboratory, government, or similarly regulated environment.
 * Significant experience in IT service management, technical support, and service delivery leadership.
 * Strong understanding of ITIL service management principles and best practice.
 * ITIL v3 certification and PRINCE2 Practitioner qualification, or equivalent experience.
 * Experience managing multiple suppliers and outsourced service providers.
 * Strong technical understanding of infrastructure, platforms, systems, and IT operations.
 * Experience in business analysis, service reporting, and operational improvement.
 * Ability to manage incidents, risks, issues, and service performance proactively.
 * Excellent stakeholder and relationship management skills.
 * Experience producing technical documentation and communicating complex concepts to non-technical audiences.
 * Strong strategic thinking, decision-making, and problem-solving capabilities.
 * Demonstrated leadership experience delivering multiple priorities in a fast-paced environment., If you are an experienced IT Service Management professional with a strong technical background and a passion for delivering high-quality services, apply today to take on a key leadership role driving operational excellence and continuous improvement.

## Description

An exciting opportunity for an experienced IT Service Manager to lead service management across a complex technology estate supporting a highly regulated scientific environment. You will be responsible for service performance, availability, supplier management, continual service improvement, stakeholder engagement, and ensuring high-quality IT services that meet business and user needs, * Lead the delivery of high-quality IT services across multiple platforms, systems, and suppliers.

 * Drive service excellence and user satisfaction through effective service management practices.
 * Apply ITIL principles and embed continual service improvement across all services.
 * Manage supplier performance, service levels, and contractual obligations.
 * Act as the senior point of contact for service-related issues and escalations.
 * Lead investigations into operational issues and identify opportunities for service enhancement.
 * Build and maintain strong relationships with stakeholders, users, suppliers, and technical teams.
 * Provide specialist technical consultancy and guidance across service management disciplines.
 * Review and approve technical designs, architectures, and change proposals through governance forums.
 * Produce and analyse service performance data, KPIs, and management information.
 * Ensure compliance with relevant standards, policies, and quality frameworks.
 * Support the wider technology function in achieving strategic and operational objectives.


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