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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Contract Service Desk Lead - **Company:** Spectrum IT Recruitment - **Location:** Portsmouth, UK - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Networking Hardware, Network Architecture, SQL Databases, Network Routers, Build Management, Data Analytics - **Published:** August 10, 2026 - **Apply:** https://www.reed.co.uk/jobs/contract-service-desk-lead/57218412 ## About the Role * Proven experience in a Service Desk leadership role or similar IT support management position. * Experience managing a small team, including absence management, performance reviews, and driving target achievement. * Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. * Proficiency in SQL for data extraction and analysis. * Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). * Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. * Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. * Experience in asset management systems and service desk tools. ## Description Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. This is an onsite role working 4 days per week in the Portsmouth, Hampshire office. (Occasional London head office travel.) The role will be engagement via an Umbrella company only. Our client are seeking a highly skilled and proactive Service Desk Team Lead to manage service delivery and support buisness wide IT Support. This roles centres on leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Ultimately this role is a balance between hands on technical support and being part of the team and team leadership, driving a culture of best practice and motivating the service desk team., * Act as the main escalation point for the Level 1 and Level 2 Service Desk team, providing guidance and resolution support for complex technical and operational issues. * Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. * Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. * Build and maintain strong professional relationships with area managers and internal stakeholders * Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. * Execute SQL queries and tasks to generate, validate, and analyse sales data. * Manage system builds and deployments (Windows 11) for upgrades and replacements. * Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. * Conduct regular ticket quality reviews to maintain high service standards and compliance. * Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs. * Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should Tech Managers Be Developers First? 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