> Markdown version of [/jobs/ext/2009639-it-systems-support](https://www.wearedevelopers.com/jobs/ext/2009639-it-systems-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Support - **Company:** DHL - **Location:** Banbury, UK - **Contract:** Permanent contract - **Skills:** Data Analysis, Release Management, SQL Databases, Macros, Test Scripts, Information Technology, Operational Systems - **Published:** August 10, 2026 - **Apply:** https://jobsthamesvalley.co.uk/jobs/apply/ats-redirect/?id=2918862180-2 ## About the Role digitalisation and modern IT trends.Technical capability in areas such as SQL, macros, data analysis or RPA, with a passion for problem-solving and innovation.A solid understanding of IT infrastructure fundamentals - networking, hardware, applications and service management principles.Strong communication skills, customer focus and the confidence to train users, manage stakeholders and support IT changes from start to finish.WHY JOIN US?Discretionary bonus based on performanceWe're happy to talk about flexible working - just ask about alternative patterns at interviewJoin our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contributionFree confidential 24/7 GP consultationsHundreds of retail and lifestyle discountsAffordable loans, savings schemes and free mortgage adviceVisit to learn moreWHO WE ARE We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver ## Description point of contact for IT issues, resolving incidents, coordinating escalations and ensuring smooth IT service delivery across the site.Support new business requirements and project activity, from system installations and testing to deployment, release planning and documentation.Manage hardware procurement, repairs and configuration while ensuring IT equipment, infrastructure and systems remain compliant, secure and fully operational.Deliver user training, create test scripts, support change management processes and maintain high-quality IT documentation in line with governance and regulatory standards.Travel as needed to our Banbury site to provide hands-on IT support, ensuring seamless system performance and operational continuity across both locations.WHAT YOU'LL BRINGPrevious IT experience, ideally in an operational or logistics environment, with strong troubleshooting and system support skills.Exposure to operational systems (e.g., WMS/WCS/TMS), plus an interest in automation ## Related Videos - [Empowering Retail Through Applied Machine Learning](https://www.wearedevelopers.com/videos/976-empowering-retail-through-applied-machine-learning) - [Crafting Custom Frameworks with Rust: A Deep Dive into Procedural Macros](https://www.wearedevelopers.com/videos/849-crafting-custom-frameworks-with-rust-a-deep-dive-into-procedural-macros) - [Are Classical Automation Frameworks Dead? How AI Agents Are Transforming QA](https://www.wearedevelopers.com/videos/100243-are-classical-automation-frameworks-dead-how-ai-agents-are-transforming-qa) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [The Innovation Formula: Fast Prototyping, Data Analysis, and Real User Insights](https://www.wearedevelopers.com/videos/1421-the-innovation-formula-fast-prototyping-data-analysis-and-real-user-insights) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)