> Markdown version of [/jobs/ext/2009672-1st-line-engineer](https://www.wearedevelopers.com/jobs/ext/2009672-1st-line-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Engineer - **Company:** James Frank Associates - **Location:** Camberley, UK - **Salary:** £28,000.0 - **Contract:** Permanent contract - **Skills:** Software Documentation, Domain Name System (DNS), Windows Servers, Networking Basics, Server Administration, Microsoft SharePoint, TCP/IP, Office365, Information Technology, User Accounts - **Published:** August 10, 2026 - **Apply:** https://jobsthamesvalley.co.uk/jobs/apply/ats-redirect/?id=2918502404-2 ## About the Role The ideal candidate will have a minimum of 1 years' commercial experience in a 1st Line role where you have provided technical support to a range of clients, confident liaising with colleagues, clients and third parties of all levels., * Basic networking, including TCP/IP, DNS * Server administration, including User Accounts Admissions and Permissions * Understanding of MS 365 * Understanding of MS SharePoint * Good understanding of Windows Server * Excellent communication skills, confident working with colleagues and clients of all levels * Able to work both independently and as part of the wider team * High-level of customer service, ensuring clients are managed effectively whilst prioritizing tasks This is an excellent opportunity to join a thriving MSP who are leaders within their field. You will be joining a knowledgeable and successful team with the opportunity to learn, grow and develop your IT career. ## Description Our client, a leading business in the IT Sector is seeking a strong 1st Line Engineer to join them on a full-time, permanent basis., * Act as the first point of contact for clients with technical queries * Writing and updating user and system documentation * Manage technical tickets while escalating to senior Engineers when necessary * Work on day-to-day support tasks and ad-hoc project work * Provide a consistent and high-level of communication and customer service to clients both over the phone and via email ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)