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# Application Support Analyst

- **Company:** Spectraforce
- **Location:** Sacramento, CA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Computer Networks, Microsoft Office, Microsoft Operating Systems, Network Monitoring, Runbook, Software Engineering, TCP/IP, Operational Systems, Mobile Computing
- **Published:** August 10, 2026
- **Apply:** http://leoforce.us/Careers/Spectraforce/JobDetails.html?jobid=c0917daa-e55a-47e4-946e-e4088f9689d3&OrgId=1&UserId=2520

## About the Role

* High School completion or equivalent

Education Preferred:

 * Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.

License/Certification:

 * Preferred: Assorted IT software training/learning certifications

Experience Required:

 * 1 year of IT service/help desk operations experience

Experience Preferred:

 * Qualitative and quantitative analytic & problem solving skills
 * Ability to learn new concepts quickly
 * Organizational skills
 * Advanced verbal and written communication skills
 * Proficient in Microsoft Excel and Word
 * Is able to work independently or as part of a team
 * Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP
 * Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks
 * Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines, * Complete service requests and troubleshoot computer and device problems via the telephone & web channels
 * Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
 * Strong client customer skills
 * Ability to learn quickly and transfer essential knowledge to team members
 * Capable analytical skills
 * Teamwork is essential
 * Strong communication skills
 * Demonstrates work quality and efficiency
 * Open and adaptable to change
 * Passion for safety

Preferred:

 * Qualitative and quantitative analytic & problem solving skills
 * Ability to learn new concepts quickly
 * Organizational skills
 * Advanced verbal and written communication skills
 * Proficient in Microsoft Excel and Word
 * Is able to work independently or as part of a team
 * Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP
 * Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks
 * Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines

## Description

* Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment.
 * In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues; identifies and engages needed resources to remedy problems.
 * Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems;
 * Takes appropriate action (e.g. phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g, system outages, software rollouts, down servers, application failures, etc).
 * After-hours analysts provide support after core hours.
 * Contacts On-call support for urgent issues on applications used by clients.
 * Administers active 2-way communications and "knowledge transfer" within assigned team/function, both planned/advance notice and real-time.
 * Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners and stakeholders.
 * Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents.
 * Provides continous improvement support for all service desk roles, functions and activities
 * Assesses and ensures process and work conforms to existing policies, standards and guidelines.
 * Correlate multiple customer issues identified with alarms/alerts received to eliminate duplication of events
 * Monitor network devices, interfaces and applications through intelligent devices and automated programs across the enterprise for alarms/alerts received from incidents, unauthorized or failed changes.
 * Manage alarms and alerts received from existing monitoring programs using previously defined business rules.


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