> Markdown version of [/jobs/ext/2010798-ccaas-x-ai-manager-functional-transformation](https://www.wearedevelopers.com/jobs/ext/2010798-ccaas-x-ai-manager-functional-transformation). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# CCaaS x AI, Manager, Functional Transformation

- **Company:** Deloitte T.T.L.
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Cloud Computing, Prompt Engineering, Generative AI, Information Technology
- **Published:** August 10, 2026
- **Apply:** https://us.experteer.com/career/view-jobs/ccaas-x-ai-manager-functional-transformation-san-francisco-ca-usa-58885972

## About the Role

Partner with clients to define future-state service experiences and operating models across modernization initiatives * Support business development by contributing to scope, estimates, solution storylines, and executive discussions * Lead design, build, test, and deployment of cloud-based contact center solutions while mentoring teams and promoting delivery quality and adoption Tasks * 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions * 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% on average * Limited immigration sponsorship may be available Key requirements * discretionary annual incentive program

## Description

Experteer Overview In this role you drive contact center modernization using CCaaS and Generative AI anchored on AWS. You will lead cross-functional delivery teams, shaping solution roadmaps and architectures that deliver measurable business outcomes. You partner with clients to define future-state service experiences and operating models, guiding cloud-based transformations from strategy to deployment. Your work enables scalable, AI-enabled customer interactions and adoption at scale, contributing to Deloitte's mission of transforming client experiences. This is a hands-on leadership role with a clear impact on complex customer journeys and technology strategy. Compensation / Benefits * Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into roadmaps and measurable outcomes * Architect and deliver Contact Center AI solutions using GenAI patterns (prompt engineering, RAG, agent/tool-calling) with governance and safety controls * Partner with clients to define future-state service experiences and operating models across modernization initiatives * Support business development by contributing to scope, estimates, solution storylines, and executive discussions * Lead design, build, test, and deployment of cloud-based contact center solutions while mentoring teams and promoting delivery quality and adoption Tasks * 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions * 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% on average * Limited immigration sponsorship may be available Key requirements * discretionary annual incentive program


## Related Videos

- [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative)
- [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing)
- [Same Words, Different Worlds: Who's in Control?](https://www.wearedevelopers.com/videos/2071-same-words-different-worlds-who-s-in-control)
- [Inside the AI Revolution: How Microsoft is Empowering the World to Achieve More](https://www.wearedevelopers.com/videos/869-inside-the-ai-revolution-how-microsoft-is-empowering-the-world-to-achieve-more)
- [The shadows that follow the AI generative models](https://www.wearedevelopers.com/videos/624-the-shadows-that-follow-the-ai-generative-models)
- [How Visionary Leaders Drive Transformation](https://www.wearedevelopers.com/videos/1701-how-visionary-leaders-drive-transformation)

## Related Articles

- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere)
- [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)
- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)