> Markdown version of [/jobs/ext/2011092-technical-customer-support-engineer-tier-ii](https://www.wearedevelopers.com/jobs/ext/2011092-technical-customer-support-engineer-tier-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Customer Support Engineer Tier II - **Company:** UVEye Inc. - **Location:** Teaneck, NJ, United States - **Experience:** Experienced - **Salary:** $74,880.0 - $89,440.0 - **Contract:** Permanent contract - **Skills:** HTML, Multitier Architecture, Artificial Intelligence, Amazon Web Services, Computer Vision, Confluence, JIRA, Microsoft Azure, Bash Shell, Cloud Computing, System Configuration, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Networking Hardware, Python (Programming Language), Transport Layer, Machine Learning, Rapid Application Development, TCP/IP, Transmission Control Protocol (TCP), Network Switches, Network Routers, Scripting, Load Balancing, Firewalls (Computer Science), Kubernetes, Information Technology, Zendesk, Terraform, Docker - **Published:** August 10, 2026 - **Apply:** https://www.careerbuilder.com/job-details/technical-customer-support-engineer-tier-2-teaneck-nj--3784440b-1609-4c89-97cf-991e552bdee5 ## About the Role * 3+ years of experience in Tier II support, systems administration, or QA engineering * Bachelor's degree in Computer Science or a related field * Proficiency with Linux, Docker, and Kubernetes * Strong troubleshooting skills across hardware and software domains * Hands-on experience with hardware setup, installation, and calibration * Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP) * Team-oriented with a customer-first mindset * Experience with cloud platforms like AWS, Azure, or GCP * Familiarity with networking equipment (switches, routers, firewalls, load balancers) * Comfortable using tools like Zendesk, JIRA, and Confluence * Able to work independently and manage multiple priorities under pressure * This role is Wednesday - Sunday. Ideally Wed-Fri in-office in Teaneck, NJ and Sat-Sun remote with flexibility. Ideally, we're looking for: * Experience working in startup environments * Proficiency in scripting (Bash, Python) * Experience with deployment and automation tools such as Terraform and Helm, Alliance/Partner Management, Amazon Web Services (AWS), Analysis Skills, Artificial Intelligence (AI), Atlassian JIRA, Automation, Automotive Automation, Automotive Industry, Bash Scripting, Calibration, Cloud Computing, Computer Science, Computer Vision, Cross-Functional, Customer Experience, Customer Relations, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Diversity, Docker, Documentation, Firewalls, Funding, GCP (Good Clinical Practices), HTTP (HyperText Transport Protocol), Hardware Administration, Hardware Installation, Identify Issues, Incident Management, Leading Edge Technology, Linux Operating System, Load Balancing, Machine Learning, Manufacturing, Microsoft Windows Azure, Multitasking, Network Routers, Network Switching, Network System Hardware, On Site Support, Problem Solving Skills, Python Programming/Scripting Language, Quality Assurance, Rapid Application Development (RAD), Startup, Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Vehicle Fleets, Wholesale Industry, ZenDesk ## Description We're looking for a Technical Customer Support Engineer Tier II to join our US team in Teaneck, NJ. You'll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products-while serving as a key problem-solver for our customers and internal teams. In this role, you'll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience. ***Important: This role is a hybrid role. Wednesday - Sunday. Ideally Wed-Fri in-office in Teaneck, NJ and Sat-Sun remote with flexibility. A day in the life and how you'll make an impact: * Assist in the installation, configuration, and calibration of UVeye products for clients * Provide on-site technical support during product installations to ensure proper setup and operation * Troubleshoot and resolve customer technical issues related to machine performance and software * Monitor, maintain, and update systems to ensure continuous product functionality * Prepare detailed documentation and reports on installation and calibration activities * Act as a technical point of contact for clients during installation, calibration, and troubleshooting * Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site * Ensure effective incident management by tracking and resolving technical issues promptly ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. Grogg](https://www.wearedevelopers.com/videos/1806-nolojs-avoiding-javascript-cruft-with-html-and-css-aaron-t-grogg) ## Related Articles - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)