> Markdown version of [/jobs/ext/201169-help-desk](https://www.wearedevelopers.com/jobs/ext/201169-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk - **Company:** Robert Half - **Location:** Oakbrook Terrace, IL, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Microsoft Azure, Microsoft Office, Microsoft Software, User Environment Management, Servicenow - **Published:** May 16, 2026 - **Apply:** https://www.juju.com/job/00000000g04igf ## About the Role * Communicate technical solutions in a clear, thorough manner while building positive working relationships with end users. Requirements * At least 3 years of experience in help desk or desktop support roles. * Hands-on expertise supporting Microsoft Windows 10 and Windows 11 environments. * Experience working with service desk or ticket management systems; familiarity with ServiceDesk Plus or ServiceNow is highly valued. * Ability to support both PC and Mac users in a detail-oriented setting. * Working knowledge of Active Directory and common user access support tasks. * Exposure to Azure and basic cloud-related troubleshooting. * Strong problem-solving, communication, and interpersonal skills. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. ## Description Description We are looking for a Help Desk specialist to provide day-to-day technical support for users within the financial services industry. This Long-term Contract position is suited for someone who can resolve desktop and system issues efficiently while delivering a strong end-user experience across both Windows and Mac environments. The ideal candidate brings hands-on support experience, communicates clearly with employees at all levels, and is comfortable working with modern ticketing tools and core Microsoft technologies. Responsibilities: * Deliver front-line technical assistance for hardware, software, and user access issues in a fast-paced business environment. * Troubleshoot and resolve problems across Windows 10, Windows 11, and Mac devices, escalating complex cases when needed. * Manage incident and service request workflows through a ticketing platform, ensuring timely follow-up and accurate documentation. * Support user account administration and access-related tasks involving Active Directory and related Microsoft tools. * Assist with desktop setup, configuration, maintenance, and replacement activities for end-user systems and peripherals. * Provide support for Windows 11 upgrade efforts and help users transition smoothly with minimal disruption to daily work. * Contribute to basic troubleshooting and support activities connected to Azure-based resources and services. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)