> Markdown version of [/jobs/ext/2011758-helpdesk-linux](https://www.wearedevelopers.com/jobs/ext/2011758-helpdesk-linux). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Linux - **Company:** Barcelona Supercomputing Center - **Location:** Barcelona, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, VoIP, Configuration Management, Desktop Computing, Linux, Image Management, Mailing List, Microsoft Office, Microsoft Servers, Remote Access Technology, Supercomputing, High Performance Computing, Computer Equipment, Information Technology, Laptops, User Accounts - **Published:** August 10, 2026 - **Apply:** https://www.bsc.es/discover-bsc/not-assigned-pages/open-apply-tenders ## About the Role + CFGS (FP II) in Computer Science or technical qualification. * Essential Knowledge and Professional Experience + At least 1 year in a similar position + Knowledge and experience in Linux, Windows, and macOS installation and administration. + Knowledge of Linux, Windows and macOS, and its services. + Knowledge of all components of laptops, desktops, and personal computer equipment (Hardware and Software). * Additional Knowledge and Professional Experience + Experience as a Helpdesk in a Microsoft environment will be valued. + Experience in image management and configuration control on Linux platforms will be valued. + Native or advanced level of Spanish and Catalan. Intermediate level of English * Competences + Communication skills. + Work well under pressure. + Proactivity, responsibility and organizational capacity. + Good skills in dealing with users (empathic). + Detail-oriented person. ## Description * Initial installation, maintenance, and delivery of computers, peripherals and maintenance of telephones (VoIP) and smartphones. * Management and support to Meeting Rooms A/V, printing and calendar Systems. * Provide technical assistance to BSC staff (hardware and software) via phone, email, remote access or in person at BSC offices. * Give support to Windows, Linux and macOS. * Follow up to ensure complete resolution of issues/tickets reported to the Helpdesk Team. * Filter/Redirect tickets to other teams in Operations Department. * Identify and escalate problems requiring urgent attention. * Preparation and maintenance of user accounts, mailing lists and MS Office accounts. * Write, edit and review training manuals for new and updated services. * Purchase of computers and peripherals, both hardware and software. * Warranty management of failing equipment. * Management of stock of computer equipment, printers, telephones, etc. * Train other staff members in troubleshooting and diagnosing problems., * A cover/motivation letter with a statement of interest in English, clearly specifying for which specific area and topics the applicant wishes to be considered. Additionally, two references for further contacts must be included. Applications without this document will not be considered. Development of the recruitment process The selection will be carried out through a competitive examination system ("Concurso-Oposición"). The recruitment process consists of two phases: * Curriculum Analysis: Evaluation of previous experience and/or scientific history, degree, training, and other professional information relevant to the position. - 40 points * Interview phase: The highest-rated candidates at the curriculum level will be invited to the interview phase, conducted by the corresponding department and Human Resources. In this phase, technical competencies, knowledge, skills, and professional experience related to the position, as well as the required personal competencies, will be evaluated. - 60 points. A minimum of 30 points out of 60 must be obtained to be eligible for the position. The recruitment panel will be composed of at least three people, ensuring at least 25% representation of women. In accordance with OTM-R principles, a gender-balanced recruitment panel is formed for each vacancy at the beginning of the process. After reviewing the content of the applications, the panel will begin the interviews, with at least one technical and one administrative interview. At a minimum, a personality questionnaire as well as a technical exercise will be conducted during the process. The panel will make a final decision, and all individuals who participated in the interview phase will receive feedback with details on the acceptance or rejection of their profile. At BSC, we seek continuous improvement in our recruitment processes. For any suggestions or comments/complaints about our recruitment processes, please contact recruitment [at] bsc [dot] es. 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