> Markdown version of [/jobs/ext/201184-platform-support-analyst](https://www.wearedevelopers.com/jobs/ext/201184-platform-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Platform Support Analyst

- **Company:** Deepintent, Inc.
- **Location:** New York, NY, United States (Remote available)
- **Salary:** $100,000.0 - $115,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Data Analysis, Computing Platforms, JIRA, Automation of Marketing, SQL Databases, Software Verification, Adserver
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b4355df06f889d21

## About the Role

Do you have experience in Technical documentation?, * 2+ years of working experience in the digital marketing/advertising technology field, with an emphasis on DSP or Programmatic, and 1+ years in a customer-facing environment

 * Knowledge of ad tech/programmatic platform technologies, Data, DSPs, SSPs, Ad Exchanges, Ad Servers, and/or verification tools.
 * Ability to analyze performance data and make compelling recommendations for internal strategy and optimizations
 * Experience and knowledge within SQL; understand concepts and ability to write basic queries that can be used for data analysis and pulling reports
 * Willingness to learn the technical and functional aspects of DeepIntent's platform
 * Basic knowledge of HTML and JavaScript
 * Desire to work in a rapidly growing and ever-changing environment
 * Strong verbal and written communication skills, working/communicating with internal teams and external clients, providing white-glove service
 * Detail-oriented, well-organized, flexible, and comfortable working independently
 * Technical aptitude to learn new technologies

## Description

DeepIntent is seeking a Platform Support Analyst to join its growing team based in New York, New York. The Platform Support Analyst will report to the Sr. Director, Platform Support.

 * Address production issues/questions, maintenance, and business support within DeepIntent Products by communicating and coordinating across multiple teams (Client Success, Platform Operations, Product, Analytics, and Sales)
 * Monitor platform health; investigate and escalate issues
 * Troubleshoot all platform applications, providing triage, resolution, or recommendations
 * Manage incoming platform requests from internal users via JIRA tickets, Slack, and emails
 * Write basic SQL queries that can be used for data analysis and pulling reports
 * Coordinate and assist in Product feedback sessions; assist with functional and technical documentation.


## Related Videos

- [Developer Marketing](https://www.wearedevelopers.com/videos/1049-developer-marketing)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web)
- [Behind the Curtain: How Recruiters Shortlist Devs in an AI-Driven Market and How You Stand Out](https://www.wearedevelopers.com/videos/100229-behind-the-curtain-how-recruiters-shortlist-devs-in-an-ai-driven-market-and-how-you-stand-out)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. Grogg](https://www.wearedevelopers.com/videos/1806-nolojs-avoiding-javascript-cruft-with-html-and-css-aaron-t-grogg)

## Related Articles

- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [Dev Digest 129 - Now that's what I call private data!](https://www.wearedevelopers.com/magazine/468-dev-digest-129-now-that-s-what-i-call-private-data)
- [Dev Digest 139 - Soft and hard queries](https://www.wearedevelopers.com/magazine/487-dev-digest-139-soft-and-hard-queries)
- [Dev Digest 184: Happy Agents, Vibe Hacking & You Don't Need JavaScript!](https://www.wearedevelopers.com/magazine/627-dev-digest-184-happy-agents-vibe-hacking-you-don-t-need-javascript)
- [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix)