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# Bilingual Client Support - Point of Sale System

- **Company:** Universal Processing, LLC
- **Location:** New York, NY, United States
- **Salary:** $43,200.0 - $48,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Computer Engineering, Network Administration, Information Technology
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=62ef50ac7285bbbd

## About the Role

Do you have experience in Software training?, Do you have a Bachelor's degree?, * Must be authorized to work in the US at the time of hire. We are an E-Verify employer!

 * Bilingual proficiency in Mandarin is required, both reading and writing included.
 * Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or related field is a plus
 * Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
 * Able to actively listen to clients and interact with clients in a friendly and patient manner
 * Able to take initiative to solve problem effectively
 * Self-motivated to learn new systems and installation of products
 * Able to accomplish tasks before deadlines and be detail-oriented
 * Able to work efficiently as part of a team and as an individual
 * Proficient with Excel and Word

## Description

* Prepare, install, and configure software & hardware for deployment
 * Onboard and train new users for newly deployed software and hardware
 * Perform remote troubleshooting over the phone and through remote control tools
 * Identify and analyze issues for software and/or hardware
 * Partner with the Operations and Sales departments to provide the best solution for POS inquiries
 * Collect feedback from end-users and work with the Development team for future product improvement
 * Assist in inventory tracking and management


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