> Markdown version of [/jobs/ext/2012647-ccaas-x-ai-manager-functional-transformation](https://www.wearedevelopers.com/jobs/ext/2012647-ccaas-x-ai-manager-functional-transformation). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# CCaaS x AI, Manager, Functional Transformation

- **Company:** Deloitte T.T.L.
- **Location:** Costa Mesa, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Cloud Computing, Prompt Engineering, Generative AI, Information Technology
- **Published:** August 10, 2026
- **Apply:** https://us.experteer.com/career/view-jobs/ccaas-x-ai-manager-functional-transformation-costa-mesa-ca-usa-58885964

## About the Role

_ solution storytelling, workshops, and executive discussions * Lead design, build, test, and deployment of cloud-based contact center solutions; mentor practitioners and promote delivery quality Tasks * 8+ years in consulting or industry delivering digital, cloud, and/or contact center solutions * 4+ years of project experience architecting, building, and supporting cloud-based solutions on AWS * Bachelor in Computer Science (or equivalent) * Ability to travel up to 50% * Proven ability to lead projects or workstreams * Strong written and verbal communication skills * Meticulous attention to quality and detail * Ability to build and sustain professional relationships Key requirements *

## Description

Experteer Overview In this role you lead AI-enabled contact center transformations for clients, using CCaaS and Generative AI anchored on AWS. You shape roadmaps, architecture, and delivery through strategy-to-adoption cycles, guiding cross-functional teams. You'll build scalable contact center AI solutions with governance and safety controls, and drive business outcomes. You partner across business and technical stakeholders to define future-state experiences and operating models. This is a high-impact, client-facing leadership role at Deloitte's Sales & Service team. Compensation / Benefits * Lead AI-enabled contact center transformation workstreams and engagements with measurable outcomes * Architect and deliver Contact Center AI solutions using GenAI patterns (prompt engineering, RAG, agent/tool-calling) with governance * Define future-state service experiences, operating models, and architectures for modernization initiatives * Support business development with scoping, estimates, solution storytelling, workshops, and executive discussions * Lead design, build, test, and deployment of cloud-based contact center solutions; mentor practitioners and promote delivery quality Tasks * 8+ years in consulting or industry delivering digital, cloud, and/or contact center solutions * 4+ years of project experience architecting, building, and supporting cloud-based solutions on AWS * Bachelor in Computer Science (or equivalent) * Ability to travel up to 50% * Proven ability to lead projects or workstreams * Strong written and verbal communication skills * Meticulous attention to quality and detail * Ability to build and sustain professional relationships Key requirements *


## Related Videos

- [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative)
- [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing)
- [Same Words, Different Worlds: Who's in Control?](https://www.wearedevelopers.com/videos/2071-same-words-different-worlds-who-s-in-control)
- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [Coffee with Developers - Maria Apazoglou](https://www.wearedevelopers.com/videos/1209-coffee-with-developers-maria-apazoglou)
- [The shadows that follow the AI generative models](https://www.wearedevelopers.com/videos/624-the-shadows-that-follow-the-ai-generative-models)

## Related Articles

- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere)
- [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)