> Markdown version of [/jobs/ext/2013704-l1-support-onsite-engineer](https://www.wearedevelopers.com/jobs/ext/2013704-l1-support-onsite-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # L1 Support/Onsite Engineer - **Company:** Ripple IT - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Macintosh Computers, Information Technology, Ripple (payment Protocol) - **Published:** August 10, 2026 - **Apply:** https://www.careerbuilder.com/job-details/experienced-l1-onsite-engineer-atlanta-ga--1af2be83-6a5f-4cdc-a5a1-127160413943 ## About the Role Ripple is looking for an experienced L1 Support/Onsite Engineer. That means you probably have 2-5 years of IT experience. You are definitely enthusiastic about both people and IT. Here's the mission of the job, and what you can expect., * Strong communication skills: Ability to communicate empathetically, logically, and clearly in a variety of situations. Must remain calm under pressure, graceful under fire, and consistently bring a positive and professional attitude. * Excellent troubleshooting skills: Natural ability to diagnose and resolve technical issues across a range of devices including Macs, PCs, and smartphones. * Technical Aptitude: Demonstrated ability to swiftly master our current technology stack and seamlessly incorporate emerging tools-proactively leveraging innovation to optimize client efficiency, security, and satisfaction, while driving measurable improvements across all engagements. * Problem-solving skills: Ability to find answers and solutions efficiently and effectively. * Growth-minded: Unquenchable desire for personal and professional growth and development. Willingness to learn new skills and adapt to new technologies. * Strong work ethic: A "roll up your sleeves and let's get to it" mentality. Willing to take initiative and follow through on tasks. * Technical proficiency: Proficiency with both Mac and PC systems. Experience with software installs, upgrades, and setups for various devices. * Documentation skills: Ability to create and utilize documentation for processes and troubleshooting. * Customer-oriented: Friendly, helpful demeanor with excellent interpersonal skills. Ability to explain technical concepts in a non-technical manner and build positive relationships with customers and coworkers. * High emotional intelligence (EQ): Capable of understanding and managing your own emotions and recognizing the emotions of clients to enhance the overall partnership and improve the customer experience. * Team-oriented mindset: Strong belief in the value of teamwork and the importance of winning as a team. Collaborative approach to problem-solving and achieving goals. * Reliable transportation and good driving record: Necessary for traveling to client sites in Atlanta everyday., Apple Macs, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Documentation, Driver's License, Embedded Systems, Establish Priorities, Follow Through, Help Desk, Identify Issues, Interpersonal Skills, On Call, Onboarding, PC (Personal Computer) Systems, Problem Solving Skills, Process Improvement, Smartphones, Software Installation, Software Upgrades, Support Documentation, Systems Administration/Management, Team Player, Technical Support, Willing to Travel ## Description * Deliver high-quality technical support to end users onsite, as the primary embedded Rippler at certain clients. * Collaborate closely with your teammates, prioritizing open communication and a shared commitment to collective success in line with our #OneTeam culture. * Take full ownership of your assigned tasks, actively seeking to understand and resolve issues, celebrating wins, and learning from challenges. * Participate in the employee lifecycle process, assisting with onboarding and offboarding technical needs as required. * Remain vigilant for gaps or inefficiencies in current processes, proactively bringing thoughtful solutions and suggestions to the team. * Rotate into the on-call support schedule once every six weeks, providing after-hours support coverage from 5:30pm-8:30pm as assigned. * Maintain detailed and accurate documentation for support tickets and knowledge sharing. * Demonstrate pride in your work by consistently striving for excellence in every interaction and task, big or small. * Adapt to shifting priorities and new technologies with curiosity and a problem-solving mindset. ## Related Videos - [The Developer Handbook: How to Build on the Blockchain](https://www.wearedevelopers.com/videos/223-the-developer-handbook-how-to-build-on-the-blockchain) - [Scaling Bitcoin for global adoption](https://www.wearedevelopers.com/videos/153-scaling-bitcoin-for-global-adoption) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Teaching agents to pay: what devs need to know](https://www.wearedevelopers.com/videos/100334-teaching-agents-to-pay-what-devs-need-to-know) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)