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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Transformation Lead - **Company:** OpenKyber LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Amazon Web Services, Cloud Computing, Microsoft Dynamics, Scrum Methodology, Salesforce.Com, Amazon Connect, Information Technology, Servicenow - **Published:** August 10, 2026 - **Apply:** https://www.adzuna.com/details/5835164101 ## About the Role * Bachelor's degree in Business, Information Technology, Engineering, or a related field. * 8+ years of project or program management experience delivering large-scale business or technology initiatives. * Significant experience in contact center operations and transformation programs. * Proven people management experience, including leading cross-functional and matrixed teams. * Strong stakeholder management and executive communication skills. * Experience managing Agile, Waterfall, or hybrid project delivery methodologies. * Demonstrated ability to manage multiple priorities in a fast-paced environment. * Strong analytical, organizational, and problem-solving skills., * Hands-on experience delivering Amazon Connect (AWS Connect) implementations or migration programs. * Experience with AWS cloud technologies and contact center ecosystems. * Knowledge of CRM platforms such as Salesforce, ServiceNow, or Microsoft Dynamics. * Experience working with system integrators or consulting organizations. * PMP, PgMP, PMI-ACP, Scrum Master, or similar project management certification. ## Description Location: Remote C2C or W2 Position Summary We are seeking an experienced Project/Program Manager to lead strategic contact center transformation initiatives from planning through execution. The ideal candidate will have extensive experience managing large-scale contact center programs, leading cross-functional teams, and delivering complex technology implementations. Experience with Amazon Connect (AWS Connect) delivery is highly desirable. This role requires a strong leader who can effectively manage stakeholders, drive execution, mitigate risks, and ensure successful delivery of business outcomes while leading geographically distributed teams. Key Responsibilities * Lead end-to-end delivery of complex contact center transformation programs and strategic initiatives. * Manage multiple concurrent projects, ensuring delivery on scope, schedule, budget, and quality. * Collaborate with business leaders, technology teams, operations, and external partners to define project objectives and execution plans. * Drive program governance, including status reporting, risk management, issue resolution, and executive communications. * Lead cross-functional and geographically distributed teams to achieve project milestones. * Partner with contact center operations to improve customer experience, operational efficiency, and workforce performance. * Manage project budgets, resource planning, and vendor relationships. * Establish and maintain project management best practices, methodologies, and documentation. * Identify dependencies, proactively manage risks, and ensure timely escalation of critical issues. * Foster collaboration, accountability, and continuous improvement across project teams., * People Leadership * Stakeholder Management * Executive Communication * Risk & Issue Management * Vendor Management * Change Management * Strategic Planning * Budget & Resource Management * Agile Project Delivery * Customer Experience (CX) Success Profile The successful candidate is a collaborative leader with deep contact center expertise who can influence senior stakeholders, lead high-performing teams, and consistently deliver complex transformation programs. 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