> Markdown version of [/jobs/ext/2013820-ccaas-x-ai-manager-functional-transformation](https://www.wearedevelopers.com/jobs/ext/2013820-ccaas-x-ai-manager-functional-transformation). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# CCaaS x AI, Manager, Functional Transformation

- **Company:** Deloitte T.T.L.
- **Location:** Stamford, CT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Cloud Computing, Retrieval-Augmented Generation, Prompt Engineering, Information Technology
- **Published:** August 10, 2026
- **Apply:** https://us.experteer.com/career/view-jobs/ccaas-x-ai-manager-functional-transformation-stamford-ct-usa-58885987

## About the Role

AI, for modernization initiatives * Support business development by contributing to scope, estimates, solution storylines, and executive-level discussions * Lead design, build, test, and deployment of cloud-based contact center solutions; mentor practitioners and promote quality and adoption at scale * Demonstrate independent work ethic while collaborating with cross-functional teams and managing multiple tasks in a fast-paced environment Tasks * 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions * 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% on average Key requirements * discretionary annual incentive program * broad range of benefits * opportunities for professional development

## Description

Experteer Overview As a functional Manager, you lead AI-enabled contact center transformations using CCaaS and GenAI anchored on AWS, shaping scalable delivery from strategy to adoption. You collaborate across business and tech stakeholders to define future-state operating models and architectures. You guide solution roadmaps, govern GenAI patterns, and drive measurable business outcomes while mentoring delivery teams. This role blends strategy, technology, and change leadership to modernize customer experiences at scale. Compensation / Benefits * Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps and measurable outcomes * Architect and deliver Contact Center AI solutions using GenAI patterns (prompt engineering, retrieval-augmented generation, agent/tool-calling) with governance and safety controls * Partner with clients to define future-state service experiences, operating models, and technology architectures for modernization initiatives * Support business development by contributing to scope, estimates, solution storylines, and executive-level discussions * Lead design, build, test, and deployment of cloud-based contact center solutions; mentor practitioners and promote quality and adoption at scale * Demonstrate independent work ethic while collaborating with cross-functional teams and managing multiple tasks in a fast-paced environment Tasks * 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions * 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% on average Key requirements * discretionary annual incentive program * broad range of benefits * opportunities for professional development


## Related Videos

- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [Containers in the cloud - State of the Art in 2022](https://www.wearedevelopers.com/videos/410-containers-in-the-cloud-state-of-the-art-in-2022)
- [Same Words, Different Worlds: Who's in Control?](https://www.wearedevelopers.com/videos/2071-same-words-different-worlds-who-s-in-control)
- [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing)
- [AI PowerPlay: Building High-Impact Teams & Transformative Solutions](https://www.wearedevelopers.com/videos/1005-ai-powerplay-building-high-impact-teams-transformative-solutions)
- [Reliable scalability: How Amazon.com scales on AWS](https://www.wearedevelopers.com/videos/983-reliable-scalability-how-amazon-com-scales-on-aws)

## Related Articles

- [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)
- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)