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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop / Field Support Technician - **Company:** CYNET SYSTEMS INC. - **Location:** Northborough, MA, United States - **Salary:** $41,600.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Azure, Desktop Computing, Issue Tracking Systems, Microsoft Office, Software Engineering, Tablet Computers, Microsoft InTune, Usage Tracking, Information Technology, Laptops, Servicenow - **Published:** May 13, 2026 - **Apply:** https://www.dice.com/job-detail/90166c1b-10fe-4ce9-b706-02fd40d3abff ## About the Role * Ability to travel to remote locations. * Own vehicle to drive to different locations and support end users., * Excellent skills in user IT infrastructure including desktops, laptops, printers, and smartphones. * Strong technical skills in Microsoft Windows 11, Office 365, Teams, Google, Service Now, and other applications. * Administration experience of Azure, Intune, and MS Active Directory. * Basic understanding of LAN technologies and hardware. * Ability to support video conferencing equipment. ## Description * This position involves providing technical support for various desktop and mobile devices, ensuring high levels of customer satisfaction., * Provide deskside and technical support to desktop PCs, laptops, tablets, smartphones, desk telephony, AV equipment, and related technology. * Ensure a high level of customer satisfaction and communicate effectively in both verbal and written formats. * Support includes specification, installation, and testing of computer systems and peripherals. * Perform fault diagnostics and deliver user requirements while maintaining standards and service level agreements. * Accurately test, identify, prepare, repair, resolve, and document end user technical issues. * Provide second line IT support to the business community. * Work on customer tickets to ensure timely delivery of service. * Provide infrastructure administration functions. * Support on-site as part of a shift arrangement. * Troubleshoot and resolve software issues, including OS imaging and associated systems administration activities. * Take ownership of issues through to resolution. * Categorize and prioritize end user support requests using a customer ticketing system. * Ensure regular customer interaction to adhere to update SLAs and maintain high levels of customer service. * Provide daily ticket updates to users. * Move equipment associated with service requests in line with health and safety guidelines. * Perform asset inventory activities as needed. * Provide end user training and guidance on hardware and software usage. * Recommend and perform upgrades to end user devices. * Work in both business-as-usual and project-based environments requiring flexibility and teamwork. * Perform other duties as assigned. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Metrics Handle with Care: The Paradox of Measuring Team Performance](https://www.wearedevelopers.com/videos/1131-metrics-handle-with-care-the-paradox-of-measuring-team-performance) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)