> Markdown version of [/jobs/ext/2014601-it-service-desk-representative](https://www.wearedevelopers.com/jobs/ext/2014601-it-service-desk-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Representative - **Company:** Everforth Apex - **Location:** Washington, DC, United States - **Salary:** $76,960.0 - $93,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Macintosh Computers, Apple IOS, Apple Mac Systems, CompTIA Network+, CompTIA Security+, Information Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Remote Access Technology, TCP/IP, Transmission Control Protocol (TCP), Technical Data Management Systems, Cisco Anyconnect, Search (Computer Science), Apex Code, Mobile Os, Workspace ONE, Peripherals, Microsoft InTune, Information Technology, RSA SecurID, SAP MDG, Casper Suite, Cisco - **Published:** August 10, 2026 - **Apply:** https://www.careerbuilder.com/job-details/h-tap-tier-2-vip-desktop-support-washington-dc--5548d33c-fe8a-4cad-be54-9d95c1c8da1f ## About the Role * Experience supporting Windows, macOS, iOS, and Android * Ability to troubleshoot PCs, Macs, mobile devices, printers, and COTS software * Strong customer service and communication skills * Familiarity with networking basics and TCP/IP troubleshooting * Experience with Active Directory, Office 365, and mobile OS support * Experience with MDM tools (JAMF, ABM, Workspace ONE, Intune) * Ability to work independently and lift up to 50 lbs when needed * Must be an authorized U.S. worker and able to pass a U.S. Capitol Police background check Nice-to-Have Skills * CompTIA A+, Network+, Security+ * ITIL or M365 certifications * Experience in IT call center environments * Relevant IT degree or additional industry certifications, Administrative Skills, Android, Apple Macs, Call Centers, Career Counseling, Cisco Network Systems, Commercial Off-the-Shelf (COTS), Communication Skills, CompTIA A+, CompTIA Network+, CompTIA Security+, Customer Support/Service, Desktop Administration, Documentation, Environmental Impact, Genetics, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Internet Search, Knowledge Base, Legal, Lift/Move 50 Pounds, Mac Operating System, Manufacturing Data Management, Microsoft Active Directory, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Mobile Operating System, Mobile Technology, Peripheral Hardware, Printers, Process Improvement, RSA SecurID, Remote Access, Resolve Customer Issues, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Operations, Technical Support, VPN (Virtual Private Network), iOS ## Description Are you passionate about helping users solve technical issues and keeping critical systems running smoothly? Apex Systems is hiring Tier 1 IT Service Desk Representatives to support technology operations for U.S. House offices in Washington, D.C. and nationwide. This is a great opportunity to work in a fast-paced, high-impact environment supporting a wide range of hardware, software, and mobile technologies. What You'll Do * Provide Tier 1 technical support via phone, chat, remote tools, and occasional on-site visits * Troubleshoot Windows, macOS, iOS, Android, printers, and peripherals * Support Office 365, COTS applications, and House-approved software * Assist users with VPN, RSA SecurID, Cisco AnyConnect, and secure remote access * Create and update documentation and knowledge base articles * Communicate service alerts and updates across multiple channels * Escalate complex issues to Tier 2 or engineering teams when needed * Contribute to ongoing projects and process improvements, * 24/7 service desk with rotating shift schedules (most roles fall under Shift 1) * Fast-paced, customer-focused environment supporting executive-level staff ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)