> Markdown version of [/jobs/ext/2015220-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2015220-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** CareerCircle - **Location:** New London, CT, United States - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Desktop Computing, HP Thin Clients, Issue Tracking Systems, Networking Hardware, Networking Basics, Network Connections, Network Attached Storage (Server Appliance), Remote Service Software, Peripherals, Computer Equipment, Laptops, User Accounts - **Published:** August 10, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/ct/new-london/e013f8a5-22ef-4809-8f9a-753bd4af2b6d ## About the Role Leadership Management Patch Panels Communication Team Oriented User Accounts Prioritization Detail Oriented Problem Solving Desktop Support Customer Service Active Directory Technical Support Desktop Computing Business Valuation Willingness To Learn Full Stack Development Artificial Intelligence, * Experience providing desktop support, technical support, or end-user support services. * Strong troubleshooting experience in Windows environments. * Hands-on experience with Active Directory, including user account and permission management. * Experience supporting desktops, laptops, printers, and workstation peripherals. * Knowledge of basic networking concepts and troubleshooting techniques. * Experience mapping network drives and resolving printer connectivity issues. * Strong customer service and communication skills. * Ability to prioritize and manage multiple support requests in a fast-paced environment., * Experience supporting healthcare, clinical, or other highly customer-focused environments. * Experience with desktop deployments, hardware refreshes, and workstation builds. * Familiarity with patch panels and physical network troubleshooting. * Experience supporting thin clients and multifunction printers. Technical Skills * Windows Operating Systems * Active Directory * Desktop Support * PC Hardware Troubleshooting * Printer Support * Network Connectivity Troubleshooting * IP Configuration and Troubleshooting * Network Drive Mapping * User Account Administration * Remote Support Tools * Ticket Management Systems Ideal Candidate The successful candidate will demonstrate: * Exceptional customer service and interpersonal skills * Strong troubleshooting and problem-solving abilities * A positive, team-oriented attitude * High attention to detail and documentation * Flexibility and willingness to support various locations and priorities as needed * A proactive, "go-getter" mindset with a desire to learn and grow Work Environment * On-site technical support role * Fast-paced professional environment * Combination of day-to-day support and project-based work * Frequent interaction with end users requiring a high-touch, white-glove support approach, Management Patch Panels Communication Team Oriented User Accounts Prioritization Detail Oriented Problem Solving Desktop Support Customer Service Active Directory Technical Support Desktop Computing Business Valuation Willingness To Learn ## Description Business Transformation Remote Technical Support End-User Training And Support Technical Procedure Compliance Troubleshooting (Problem Solving), We are seeking a customer-focused Desktop Support Technician to provide hands-on technical support in a fast-paced healthcare environment. This role will support end users with day-to-day IT issues, hardware deployments, workstation support, network connectivity troubleshooting, and technology-related projects. The ideal candidate is energetic, eager to learn, and passionate about delivering exceptional customer service. This individual will interact directly with physicians, nurses, managers, and staff, providing a high level of technical support and professionalism., * Provide onsite and remote technical support to end users via in-person visits, phone, email, and ticketing systems. * Troubleshoot and resolve desktop, laptop, thin client, workstation, and peripheral issues. * Deploy, configure, upgrade, and support desktop computers and related hardware. * Install, configure, and troubleshoot multifunction printers and other end-user devices. * Manage user accounts, permissions, and access requests within Active Directory. * Troubleshoot basic network connectivity issues, including IP conflicts, network drive mapping, and printer connectivity. * Support workstation setups, moves, additions, and equipment replacements. * Respond to service requests and incidents in a timely manner while maintaining excellent customer service standards. * Participate in technology deployment projects, hardware refreshes, workstation builds, and system cleanup initiatives. * Document support activities, resolutions, and technical procedures accurately. * Perform routine rounding and proactive support activities to ensure optimal user experience. ## Related Videos - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)