> Markdown version of [/jobs/ext/2015221-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2015221-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** CareerCircle - **Location:** New Haven, CT, United States - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Adobe Photoshop, Artificial Intelligence, Desktop Computing, Financial Software, HP Thin Clients, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Networking Basics, Network Connections, Network Attached Storage (Server Appliance), Power BI, Remote Service Software, Salesforce.Com, Trello, Enterprise Software Applications, Peripherals, Computer Equipment, Laptops, Workday, User Accounts - **Published:** August 10, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/ct/new-haven/a38758fa-00f6-4f93-9fc4-c8b02d783b95 ## About the Role Leadership Management Patch Panels Communication Team Oriented User Accounts Prioritization Detail Oriented Problem Solving Desktop Support Customer Service Active Directory Technical Support Desktop Computing Business Valuation Willingness To Learn Full Stack Development Artificial Intelligence, * Experience providing desktop support, technical support, or end-user support services. * Strong troubleshooting experience in Windows environments. * Hands-on experience with Active Directory, including user account and permission management. * Experience supporting desktops, laptops, printers, and workstation peripherals. * Knowledge of basic networking concepts and troubleshooting techniques. * Experience mapping network drives and resolving printer connectivity issues. * Strong customer service and communication skills. * Ability to prioritize and manage multiple support requests in a fast-paced environment., * Experience supporting healthcare, clinical, or other highly customer-focused environments. * Experience with desktop deployments, hardware refreshes, and workstation builds. * Familiarity with patch panels and physical network troubleshooting. * Experience supporting thin clients and multifunction printers. Technical Skills * Windows Operating Systems * Active Directory * Desktop Support * PC Hardware Troubleshooting * Printer Support * Network Connectivity Troubleshooting * IP Configuration and Troubleshooting * Network Drive Mapping * User Account Administration * Remote Support Tools * Ticket Management Systems Ideal Candidate The successful candidate will demonstrate: * Exceptional customer service and interpersonal skills * Strong troubleshooting and problem-solving abilities * A positive, team-oriented attitude * High attention to detail and documentation * Flexibility and willingness to support various locations and priorities as needed * A proactive, "go-getter" mindset with a desire to learn and grow Work Environment * On-site technical support role * Fast-paced professional environment * Combination of day-to-day support and project-based work * Frequent interaction with end users requiring a high-touch, white-glove support approach, Management Patch Panels Communication Team Oriented User Accounts Prioritization Detail Oriented Problem Solving Desktop Support Customer Service Active Directory Technical Support Desktop Computing Business Valuation Willingness To Learn ## Description Business Transformation Remote Technical Support End-User Training And Support Technical Procedure Compliance Troubleshooting (Problem Solving), We are seeking a customer-focused Desktop Support Technician to provide hands-on technical support in a fast-paced healthcare environment. This role will support end users with day-to-day IT issues, hardware deployments, workstation support, network connectivity troubleshooting, and technology-related projects. The ideal candidate is energetic, eager to learn, and passionate about delivering exceptional customer service. This individual will interact directly with physicians, nurses, managers, and staff, providing a high level of technical support and professionalism., * Provide onsite and remote technical support to end users via in-person visits, phone, email, and ticketing systems. * Troubleshoot and resolve desktop, laptop, thin client, workstation, and peripheral issues. * Deploy, configure, upgrade, and support desktop computers and related hardware. * Install, configure, and troubleshoot multifunction printers and other end-user devices. * Manage user accounts, permissions, and access requests within Active Directory. * Troubleshoot basic network connectivity issues, including IP conflicts, network drive mapping, and printer connectivity. * Support workstation setups, moves, additions, and equipment replacements. * Respond to service requests and incidents in a timely manner while maintaining excellent customer service standards. * Participate in technology deployment projects, hardware refreshes, workstation builds, and system cleanup initiatives. * Document support activities, resolutions, and technical procedures accurately. * Perform routine rounding and proactive support activities to ensure optimal user experience., Artificial Intelligence Network Troubleshooting Business Transformation Remote Technical Support End-User Training And Support Technical Procedure Compliance Troubleshooting (Problem Solving) +0 Google IT Support It Support Technician TEKsystems New Haven, CT*On-Site Triage Trello Billing Auditing Power BI Invoicing Operations Leadership Data Entry Salesforce Procurement Consignment Coordinating Communication Service Level Microsoft 365 Prioritization Reconciliation Case Management Problem Solving Adobe Photoshop Decision Making Customer Service Active Directory Customer Support Order Processing Inventory Control Technical Support Billing Inquiries Workday (Software) Business Valuation Financial Software Workflow Management Process Improvement Resource Allocation Microsoft Windows 10 IT Service Management Full Stack Development Administrative Support Operational Efficiency Artificial Intelligence Business Transformation Administrative Functions Organizational Performance Enterprise Application Software Customer Relationship Management Equipment Upgrade Implementation Troubleshooting (Problem Solving) Operational Performance Management +0 Google IT Support Desktop Support TEKsystems New Haven, CT*On-Site Scheduling Operations Group Policy Desktop Support Active Directory Support Services Operating Systems Computer Hardware Peripheral Devices Business Valuation Technical Projects Full Stack Development Artificial Intelligence Business Transformation Vendor Relationship Management +0 ## Related Videos - [Personal Branding for Top HR Professionals](https://www.wearedevelopers.com/videos/1471-personal-branding-for-top-hr-professionals) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Starting business without breaking the bank: Self hosted OSS productivity ecosystem](https://www.wearedevelopers.com/videos/1219-starting-business-without-breaking-the-bank-self-hosted-oss-productivity-ecosystem) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Should Tech Managers Be Developers First? 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