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# Help Desk Specialist

- **Company:** Zachary Piper
- **Location:** Kansas City, MO, United States
- **Salary:** $59,987.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, Desktop Computing, Issue Tracking Systems, Networking Hardware, Microsoft Office, SC Clearance, Information Technology, Laptops
- **Published:** August 10, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9085202/help-desk-specialist

## About the Role

* Must have an Active Secret Clearance

 * 1+ Years of IT experience

 * Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher

 * Experience with troubleshooting, ticketing systems, and support for IT devices

## Description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference., * Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices

 * Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues

 * Work directly with employees and officials to troubleshoot and resolve technical issues

 * Execute operations in support of the Enterprise Service Desk

 * Meet service goals by opening and closing tickets, executing scripts, and answering calls


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