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# Sr Helpdesk

- **Company:** TEKSYSTEMS INC.
- **Location:** Bethesda, MD, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** User Authentication, System Configuration, Identity and Access Management, Smart Cards, User Provisioning Software, SC Clearance, 3-tier Architectures
- **Published:** August 10, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9085073/sr-helpdesk

## About the Role

End User Support & Help Desk Troubleshooting - 5 years experience providing Tier 1/Tier 2 technical support, resolving common user issues, and escalating complex incidents to Tier 3 teams.

 - Authentication Device Deployment & User Provisioning - Experience configuring, enrolling, and distributing authentication devices (YubiKeys, CAC/PIV cards, MFA tokens, smart cards, etc.), assisting users with setup, validating user identity, and supporting credential enrollment processes.
 - Customer Service & Enterprise User Support - Strong communication skills with experience supporting end users in fast-paced enterprise environments, coordinating deployments, and ensuring a positive user experience throughout rollout activities.

Education and Certs-

 - Associates degree or equivalent experience
 - CompTIA A+ preferred, not required, Associate degree or equivalent experience
Experience supporting users in enterprise environments
Strong organizational and documentation skills
Ability to work during high-volume deployment events
Active Secret Clearance

Employee Value Proposition (EVP)-
Opportunity to support a high-visibility federal deployment project, gain experience with identity and access management technologies, work directly with end users, and contribute to a mission-critical modernization effort.

## Description

Provide frontline support during a large-scale YubiKey deployment. Responsible for user verification, scheduling enrollment appointments, distributing devices, assisting users with enrollment, resolving common technical issues, documenting activities, and escalating unresolved issues to SMEs., * Operate the distribution hub during scheduled deployment windows.

 * Verify user identity prior to device issuance.
 * Coordinate enrollment appointments and scheduling activities.
 * Execute physical handoff of YubiKeys.
 * Ensure user agreements are completed.
 * Assist users with self-service enrollment processes.
 * Resolve common technical issues during deployment.
 * Escalate unresolved matters to the SME Helpdesk Technician.
 * Document support activities and outcomes.
 * Support peak deployment events and surge activities.


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