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# Amazon Connect Manager, Technical Transformation

- **Company:** Deloitte T.T.L.
- **Location:** Grand Rapids, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Cloud Computing, Software Architecture, Amazon Connect, Information Technology
- **Published:** August 10, 2026
- **Apply:** https://us.experteer.com/career/view-jobs/amazon-connect-manager-technical-transformation-grand-rapids-mi-usa-58885480

## About the Role

and * 5+ years in enterprise IT/software architecture in professional services * 5+ years architecting cloud-based solutions on AWS * 4+ years leading multiple project teams * AWS cloud certification * Bachelor's degree in Computer Science, Engineering, or equivalent * Ability to travel up to 50% Key requirements * Discretionary annual incentive program * Accommodation for people with disabilities * Broad range of employee benefits * Inclusive culture and leadership development opportunities * Professional development and mentorship programs * Oppportunities for career growth and skill-building

## Description

Experteer Overview In this role you will lead the design and delivery of Amazon Connect services within Deloitte's Sales & Service practice. You'll oversee onshore and offshore development, guiding best practices in AWS and CCaaS while building high-performing teams and enabling client success. You'll identify new sales opportunities and ensure project quality across fast-moving engagements. This position blends strategy, technology, and execution to transform customer experiences at scale. Compensation / Benefits * Design and architect Amazon Connect solutions for client engagements * Lead project management and delivery oversight across onshore/offshore teams * Advise clients on AWS best practices and CCaaS strategies * Build and manage multi-disciplinary teams and ensure project quality * Identify and pursue new sales opportunities within existing clients * Coordinate cross-functional collaboration to deliver end-to-end contact center solutions Tasks * 8+ years of overall experience * 5+ years in enterprise IT/software architecture in professional services * 5+ years architecting cloud-based solutions on AWS * 4+ years leading multiple project teams * AWS cloud certification * Bachelor's degree in Computer Science, Engineering, or equivalent * Ability to travel up to 50% Key requirements * Discretionary annual incentive program * Accommodation for people with disabilities * Broad range of employee benefits * Inclusive culture and leadership development opportunities * Professional development and mentorship programs * Oppportunities for career growth and skill-building


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