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# Technical Support Specialist III

- **Company:** Bio-Rad Laboratories, Inc.
- **Location:** Los Angeles, CA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $78,300.0 - $132,900.0
- **Contract:** Permanent contract
- **Skills:** Software Suite, Microsoft SQL Server, Citrix Systems, Software Engineering, Technical Data Management Systems, Diagnostic Tools, Okta, Information Technology, Health Level Seven International
- **Published:** August 10, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17883287?backUrl=%2Fcareer%2F17883287%2FTechnical-Support-Specialist-Iii-California-Los-Angeles

## About the Role

* Education: Bachelors of Science either in Informatics, computer science or related technical discipline.
 * Work Experience: 4+ years work experience in a laboratory setting, clinical laboratory, research laboratory, clinical diagnostics, information technology or manufacturing industry.
 * Preferred experience with Unity software suite, SQL Server and TCP/IP connections.
 * Experience with OKTA, Citrix, ASTM/HL7 and Mirth Connect is strongly preferred.
 * Experience in information technology related to life science, biotech or the medical/laboratory field is very helpful.
 * Knowledge of quality control (QC) principles and QC data management software highly desired.
 * Excellent communication and customer service skills.

## Description

As a Technical Support Specialist III your day will be spent working largely independently across complex, diverse-scope problems - triaging escalated cases from Level I/II, designing diagnostic experiments to isolate root causes on issues junior specialists couldn't resolve, and drawing on proficiency across many product families. Beyond casework, you would mentor newer staff on their projects, flag recurring product trends to Engineering and Product Management, and take on forward-looking work like building troubleshooting guides or training materials for upcoming product launches - all of which reflects the role's blend of deep technical depth, sound independent judgment, and early-stage team leadership.

How You'll Make An Impact:

 * Investigates complex product problems associated with QSD software.
 * Coordinates software design requests with R&D.
 * Monitors trends of QSD software complaints.
 * Provides responses to technical supports and customers.
 * Develops and executes training programs and provides training to lower level product support and Technical Support personnel.
 * Leads development of best practices, develop troubleshooting tools, work instructions and serves as a technical resource for the team.
 * Participates in third party manufacturer and selling regions communications.


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