> Markdown version of [/jobs/ext/2017195-ccaas-x-ai-manager-functional-transformation](https://www.wearedevelopers.com/jobs/ext/2017195-ccaas-x-ai-manager-functional-transformation). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# CCaaS x AI, Manager, Functional Transformation

- **Company:** Deloitte T.T.L.
- **Location:** Nashville, TN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Cloud Computing, Prompt Engineering, Information Technology, Data Analytics
- **Published:** August 10, 2026
- **Apply:** https://us.experteer.com/career/view-jobs/ccaas-x-ai-manager-functional-transformation-nashville-tn-usa-58885963

## About the Role

and by contributing to scope, estimates, solution stories, workshops, and executive discussions * Lead design, build, test, and deployment of cloud-based contact center solutions, mentoring practitioners and ensuring delivery quality and adoption at scale Tasks * 8+ years of experience in consulting or industry delivering digital, cloud, and/or contact center solutions * 4+ years of project experience architecting, building, and supporting cloud-based solutions on AWS * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% * Ability to work independently and in a team * Strong written and verbal communication * Meticulous attention to detail and quality of work * Ability to build and sustain professional relationships * Ability to lead projects or workstreams * Ability to manage multiple tasks in a fast-paced environment * Strong interpersonal skills and professional demeanor * Ability to meet deadlines * Ability to provide aa
and guidance to others Key requirements *

## Description

Experteer Overview In this role you drive contact center modernization using CCaaS and GenAI anchored on AWS. You work across business and tech stakeholders to shape scalable solutions, guiding strategy, architecture, and delivery from conception to deployment. You'll lead AI-enabled transformation workstreams, design GenAI-based CC solutions, and help clients adopt new operating models. This position offers meaningful impact by advancing customer experiences and unlocking value through technology and data-driven services. Compensation / Benefits * Lead AI-enabled contact center transformation workstreams and translate objectives into roadmap and measurable outcomes * Architect and deliver Contact Center AI solutions using GenAI patterns (prompt engineering, RAG, agent/tool-calling) with governance and safety controls * Partner with clients to define future-state service experiences, operating models, and architectures across modernization initiatives * Support business development efforts by contributing to scope, estimates, solution stories, workshops, and executive discussions * Lead design, build, test, and deployment of cloud-based contact center solutions, mentoring practitioners and ensuring delivery quality and adoption at scale Tasks * 8+ years of experience in consulting or industry delivering digital, cloud, and/or contact center solutions * 4+ years of project experience architecting, building, and supporting cloud-based solutions on AWS * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% * Ability to work independently and in a team * Strong written and verbal communication * Meticulous attention to detail and quality of work * Ability to build and sustain professional relationships * Ability to lead projects or workstreams * Ability to manage multiple tasks in a fast-paced environment * Strong interpersonal skills and professional demeanor * Ability to meet deadlines * Ability to provide clear guidance to others Key requirements *


## Related Videos

- [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data)
- [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing)
- [Same Words, Different Worlds: Who's in Control?](https://www.wearedevelopers.com/videos/2071-same-words-different-worlds-who-s-in-control)
- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games)
- [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)
- [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere)