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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Customer Service Manager - Cloud & Enterprise Solutions - **Company:** T-Systems Austria GesmbH - **Location:** Gmünd, Austria - **Experience:** Expert - **Salary:** €64,554.0 - **Contract:** Permanent contract - **Skills:** Cloud Computing, Customer Data Management - **Published:** August 11, 2026 - **Apply:** https://www.xing.com/jobs/wien-senior-customer-service-manager-cloud-enterprise-solutions-157049847 ## About the Role * You have a degree in IT or economics or have a comparable qualification. * You have at least five years of professional experience in customer success, IT service management or account management. * Ideally, you have experience in an IT or cloud environment. Technical expertise * You have in-depth knowledge of contract management and IT service management, ideally in an outsourcing environment. * You identify business potential in existing business and implement them successfully. Communication & personality * You are convincing with a confident appearance and excellent moderation and negotiation skills. * You build stable and trusting customer relationships. * You are characterized by entrepreneurial thinking, personal initiative and a high focus on results. * You work analytically, are resilient and prevail even in demanding situations. Additional requirements * You have native language skills (C2) and very good English language skills. * Regular personal customer appointments require mobility and the ability to reliably reach customer locations. ## Description Senior IT Customer Service Manager (CSM) - managing customer relationships and responsible for sustainable growth In the role of Senior IT Customer Service Manager (CSM), you assume corporate responsibility for your customer accounts along the entire customer journey. You develop existing customer relationships in a targeted manner, identify growth potential and manage the economic development of your accounts - including full P&L responsibility. You act as an equal partner - both internally and externally - and make a significant contribution to the sustainable economic success of your customer accounts and our company. Tasks Holistic customer journey management * You proactively analyze customer needs and further develop your accounts along all phases of the customer journey - from onboarding and transition to operation to optimization and expansion. * You will take measures to increase customer satisfaction and customer loyalty and implement them sustainably. Customer Governance & Relationship Management * You build trusting relationships at all levels of decision-making, maintain and develop them continuously. * You establish and manage structured governance formats such as service reviews, business reviews and health checks. * You develop your customers into long-term partnerships. Contract development & economic development * You further develop existing contracts through active opportunity management. * You identify, qualify and realize growth potential through upselling, cross-selling and renewals. * You are responsible for the economic development of your accounts and manage them taking into account sales, margin and P&L goals. Performance and quality assurance * You ensure contract-compliant service delivery in terms of quality, deadlines and customer satisfaction. * You actively manage risks and opportunities for sustainable customer loyalty. interface management * You work closely with sales, service delivery and portfolio management. * You manage complex stakeholder structures and ensure the successful implementation of the customer strategy. ## Related Videos - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [API Platform: From Rest & GraphQL APIs to state-of-the-art standards in seconds](https://www.wearedevelopers.com/videos/1968-api-platform-from-rest-graphql-apis-to-state-of-the-art-standards-in-seconds) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Machine Learning for Software Developers (and Knitters)](https://www.wearedevelopers.com/videos/154-machine-learning-for-software-developers-and-knitters) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [Best Companies to Work For in Austria: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/192-best-companies-to-work-for-in-austria-top-25-companies-in-2023) - [Austria – the most livable place for software developers?](https://www.wearedevelopers.com/magazine/20-austria-the-most-livable-place-for-software-developers) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)