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# PRADA In- Store CRM Specialist PCH

- **Company:** Prada
- **Location:** Amsterdam, Netherlands
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Customer Data Management, Microsoft Office, SAP Ariba
- **Published:** August 11, 2026
- **Apply:** https://www.adzuna.nl/details/5836220997

## About the Role

* Strong company commitment with a proven track record of strong client development
 * In store-service oriented
 * Customer-centric approach
 * Proficient in the main IT/digital tools
 * Familiar with Excel function and analytical
 * Engaging with strong interpersonal and communication skills
 * This activities are intended to be illustrative and not exhaustive.
KNOWLEDGE AND SKILLS
Proven experience in CRM, including a strong understanding of key performance indicators (KPIs)
Solid knowledge of luxury goods and products
Proficient in Microsoft Office Suite, particularly Excel
Ability to work effectively within a team
Results-oriented with the ability to work independently towards objectives
Demonstrated training and coaching skills
Excellent communication and interpersonal skills.
Fluency in Dutch and English, other languages are a plus

## Description

In Store CRM Specialist consolidates the data regarding customers, and providing the store team with the information required to consolidate the clientele and supporting managers in the implementation of specific CRM projects at the store level.
RESPONSABILITIES

 * Ensure customer data accuracy inputted by store team as well as validating data accuracy in system
 * Review and analyze SA performance including all elements of KPIs and MBOs (e.g CRM KPI, iPhone Interaction result, CRM activity results) provide SM with individual SA overview and strategy
 * Launch and monitor new CRM system/function in store
 * Communicate with local Retail team
 * System/function enhancement
 * Customer list / reports
 * Generate and assist the interpretation of report in store
 * Manage customer list and ensure strategized local marketing activities
 * Assist SM to setup in store CRM action plan by considering the event calendar and business environment
 * Conduct regular CRM training with sales team
 * Support SM in all the activities related to VOCE Project (customer satisfaction surveys) with a focus on store feedback collection & customer Follow Up Action
 * Requisites to cover the role/ task


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