> Markdown version of [/jobs/ext/2018706-technicien-helpdesk-anglophone-n1-h-f](https://www.wearedevelopers.com/jobs/ext/2018706-technicien-helpdesk-anglophone-n1-h-f). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Technicien Helpdesk Anglophone N1 H/F

- **Company:** Groupe Actual
- **Location:** Saint-Aignan-Grandlieu, France (Remote available)
- **Experience:** Expert
- **Salary:** €22,800.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Office Suite, Office Automation, Information Technology
- **Published:** August 11, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/82191280.html

## About the Role

Expérience et Formation :

Bac à Bac +2 en Informatique, experience significative en support Informatique Helpdesk.

Compétences techniques :

 - Maîtrise de l'environnement Windows, de l'AD.

 - Bilingue Anglais/ Français

 - Système : Windows 10 et 11, Active Directory.

 - Outils bureautiques et collaboratifs : Messagerie Outlook 365, suite Office

Soft Skills :

Excellent relationnel, sens du service et rigueur., Bac à Bac +2 en Informatique, experience significative en support Informatique Helpdesk.

Compétences techniques :

 - Maîtrise de l'environnement Windows, de l'AD.

 - Bilingue Anglais/ Français

 - Système : Windows 10 et 11, Active Directory.

 - Outils bureautiques et collaboratifs : Messagerie Outlook 365, suite Office

Soft Skills :

Excellent relationnel, sens du service et rigueur., Français
Anglais
Windows
Sens du relationnel
Logiciels bureautiques
Gestion des droits utilisateur
Outlook

## Description

Réceptionner les sollicitations (téléphone, portail) et effectuer le diagnostic de niveau 1.

 - Traiter les incidents et demandes N1 (dépannage, application de procédures).

 - Installer les applications et gérer les droits utilisateurs.

 - Assurer le suivi des incidents majeurs et escalader les tickets complexes (N2/N3).

 - Diffuser les communications d'incidents et enrichir la base de connaissances.


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