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# IT Field Engineer

- **Company:** SER Limited
- **Location:** Redruth, UK
- **Experience:** Expert
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Network Troubleshooting, Microsoft Software, TCP/IP, Wi-Fi Technology, Information Technology, Laptops, User Administration, User Accounts
- **Published:** August 11, 2026
- **Apply:** https://www.serlimited.com/job-search/8735-it-field-engineer/it/cornwall/apply

## About the Role

We're looking for someone with previous experience in an IT Support, Field Engineer, 2nd Line Engineer or similar role.

Ideally, you'll have:

 + Experience providing 1st and 2nd Line IT support.
 + Previous experience working in an MSP or IT services environment.
 + Good knowledge of Microsoft Windows and Microsoft 365.
 + Experience troubleshooting hardware, software and networking issues.
 + Knowledge of Active Directory and user administration.
 + Good understanding of TCP/IP, DNS and DHCP.
 + Excellent customer-facing and communication skills.
 + A full UK driving licence.
 + The flexibility to travel throughout Cornwall.

## Description

This is a hands-on role where you will be travelling to client sites across Cornwall, providing a mixture of 1st and 2nd Line IT support, troubleshooting technical issues and assisting with installations, upgrades and general infrastructure work.

You'll be joining a team that provides both remote and onsite IT support to a wide range of businesses across Cornwall.

The Role

As an IT Field Engineer, you will be responsible for:

 + Visiting customer sites across Cornwall to resolve IT issues.
 + Providing 1st and 2nd Line technical support to end users.
 + Troubleshooting hardware, software, networking and connectivity issues.
 + Diagnosing and resolving Windows and Microsoft 365 issues.
 + Supporting desktops, laptops, printers and other IT hardware.
 + Setting up and configuring new PCs, laptops and user accounts.
 + Assisting with network and infrastructure installations.
 + Supporting Microsoft technologies including Active Directory and Microsoft 365.
 + Troubleshooting Wi-Fi, LAN and general connectivity issues.
 + Escalating more complex issues to the wider technical team where required.
 + Carrying out maintenance, upgrades and installations at client sites.
 + Providing excellent customer service and communicating technical issues clearly to non-technical users.
 + Maintaining accurate documentation and updating support tickets following onsite visits.


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