> Markdown version of [/jobs/ext/2019545-end-user-technology-engineer-desktop-support-trade-floor-investment-banking](https://www.wearedevelopers.com/jobs/ext/2019545-end-user-technology-engineer-desktop-support-trade-floor-investment-banking). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Technology Engineer - Desktop Support - Trade Floor - Investment Banking - **Company:** Rothstein Recruitment Ltd - **Location:** London, UK - **Salary:** £65,000.0 - £75,000.0 - **Contract:** Temporary contract - **Skills:** Data Centers, Microsoft Office, System Center Configuration Manager, IT General Controls (ITGC), Workspace ONE, Servicenow, Windows Client - **Published:** August 11, 2026 - **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-833BA575AB49B2A4EF/ ## About the Role * Strong Customer/Service focus * Team player with self-motivation * Well-presented professional with good all-round communications skills * Diligent work ethic to adhere to audit mandated processes * Flexible and able to work under pressure * Experience in supporting trading floor environments from Service Desk side * Knowledge of Windows 10 and Microsoft Office products * Strong background in ITSM platforms - eg Service Now, Remedy, Cherwell. * Full Blackberry UEM device support * Taking on Service Desk projects and ownership whilst liaising with 3rd party vendors and or other Teams within the Bank. ## Description Excellent opportunity opens for a confident, enthusiastic and engaging individual with Desktop Engineer/Trade Floor Support experience to join a leading International Bank's team. The successful candidate will be confident and proactive, with an eye for change and growth. In addition to providing day-to-day trade floor, service desk and desktop support, you will be expected to undertake project work, including: * Product evaluations and recommendations * Assist in the development of technical standards and operating procedures * Provide assistance to Senior Support Analysts * Application upgrades and deployments * Service Now provisioning You will have the opportunity to support the International Technology management in governance reporting for internal control testing, internal audit and data centre reporting as a regulatory requirement. There will equally be a Project focussed element, where you will get involved in the maintenance and creation of application support documentation and project execution across a range of Front Office and business support application suites. Main Objectives * Provide detailed feedback to business managers and leaders * Assist with maintaining IT controls, processes and associated reporting. * Manage requests for information updates associated to controls and assurance delivery. * Active involvement in UK and Group technology resiliency and Disaster Recovery testing and associated planning and reporting. * Oversee and support Audit, Risk and Technical control assessment requests. * Assistance with regulatory and audit items working with the International Technology Governance Manager * Tier 1 customer desktop support and Service Desk operations * Hardware support and life cycle management * Application installs, moves and changes * Application and hardware upgrades and mass deployments * Service Desktop project tasks execution * Mobility support via BB UEM and WorkSpace One products * Support SCCM Patching MS Deployments where and when necessary * Updating Audit documentation * Monitoring and management of team ITSM / Service Now queues ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [The Road to One Billion Developers](https://www.wearedevelopers.com/videos/1137-the-road-to-one-billion-developers) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [Bringing the power of AI to your application.](https://www.wearedevelopers.com/videos/1010-bringing-the-power-of-ai-to-your-application) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)