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# Technical Support Engineer

- **Company:** Taylor Made Recruitment
- **Location:** Gloucester, UK
- **Contract:** Permanent contract
- **Skills:** Windows Remote Assistance, Remote Desktop Services, Software Engineering, Information Technology, Hardware Infrastructure
- **Published:** August 11, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2919125953-2

## About the Role

Are you a skilled Technical Support Engineer with hands-on experience in Trend & Tridium BMS Systems? Are you ready to propel your career with a pioneering industry leader, driving innovation in energy-efficient technology on a global scale? If so, we want to hear from you!, * Proven experience in service engineering, technical roles, or related fields.

 * Hands-on proficiency in technical problem-solving.
 * Thorough understanding of computer systems, mobile devices, and tech products.
 * Proficiency in diagnosing and resolving basic technical issues.
 * Familiarity with remote desktop applications.
 * Outstanding problem-solving and communication abilities.
 * Skill in delivering clear step-by-step technical assistance.
 * Experience with Tridium AX & N4 systems and Trend systems.
 * Previous involvement in system commissioning.
 * Preferred: Bachelor's Degree.

## Description

* Provide technical support and commissioning assistance to internal teams.
 * Diagnose and troubleshoot complex software and hardware issues, specializing in Trend and Tridium BMS Systems.
 * Address network concerns, configure operating systems, and deliver remote assistance.
 * Rapidly resolve client queries via email, phone, or in-person interactions.
 * Craft clear instructions and technical manuals for intricate problems.
 * Collaborate with onsite subcontractors, ensuring project milestones and quality benchmarks.
 * Research, identify, and implement software and hardware solutions.
 * Conduct BMS PPM tasks and manage control system issues through resolution.
 * Deliver exceptional customer service by effectively guiding clients through issue resolution.
 * Escalate unresolved matters to appropriate internal teams.
 * Document and catalogue all issues and their resolutions.
 * Prepare comprehensive and timely reports.
 * Share technical insights through meticulous note-taking and manual creation.


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