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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Support Engineer - **Company:** Wolviston Management Services - **Location:** UK (Remote available) - **Salary:** £32,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Basics, Azure Active Directory, TCP/IP, Office365, Microsoft InTune - **Published:** August 11, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2918693245-2 ## About the Role * Previous experience in an IT Support, Helpdesk or Service Desk environment. * Working knowledge of Microsoft Windows 10 and Windows 11. * Experience supporting Microsoft 365 applications and services. * Understanding of Active Directory and/or Microsoft Entra ID. * Basic networking knowledge, including DNS, DHCP and TCP/IP. * Experience supporting hardware, software and peripheral devices. * Strong troubleshooting and analytical skills. * Excellent verbal and written communication skills. * Ability to prioritise workload and manage multiple tasks effectively. * A proactive and professional approach to customer service. Desirable Skills * Previous experience working within a Managed Service Provider (MSP). * Exposure to Microsoft Intune and endpoint management technologies. * Knowledge of Microsoft Azure and cloud-based technologies. * Familiarity with cyber security best practices. * Experience using PSA and RMM platforms. Qualifications * Relevant IT qualification or equivalent industry experience. * Microsoft certifications desirable. * Candidates should either hold, or be actively working towards, the Microsoft Certified: Copilot and Agent Administration Fundamentals (AZ-900) certification. * Where not already achieved, successful completion of the AB-900 certification will be required during the probationary period. ## Description The successful candidate will be responsible for providing first-line technical support to a diverse client base, ensuring incidents and service requests are managed effectively whilst delivering a high standard of customer service. This role is ideally suited to a technically capable individual with strong communication skills and a desire to develop their career within a fast-paced MSP environment. The position is predominantly remote, with attendance required at the London office once per week and occasionally for customer site visits, internal meetings and company events., * Act as the first point of contact for all IT support incidents and service requests. * Diagnose and resolve first-line technical issues across a range of technologies. * Log, prioritise and manage tickets through to resolution in accordance with agreed service levels. * Escalate incidents to 2nd and 3rd Line Engineers where appropriate. * Provide remote support to end users across multiple client environments. * Support user account administration, including onboarding and offboarding activities. * Assist with the administration and support of Microsoft 365 environments. * Troubleshoot desktop, laptop, mobile device, printer and connectivity issues. * Maintain accurate and detailed ticket notes and technical documentation. * Contribute to knowledge base articles and process improvements. * Deliver a professional and customer-focused support experience at all times. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)