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# IT Support Team Leader

- **Company:** The Channel Recruiter
- **Location:** London, UK
- **Experience:** Expert
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Issue Tracking Systems
- **Published:** August 11, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5836604928

## About the Role

* Experience managing a team of 10-12 within a helpdesk, service desk or call centre environment
 * Confidence delivering customer service and dealing with clients by phone or email
 * A keen interest in IT or experience managing a helpdesk team

## Description

* Manage a team of 10-12 colleagues within a busy helpdesk
 * Help the team resolve incidents and requests received through our ticket system, phone or email
 * Carry out 1-2-1s, coaching plans and performance reviews for your team
 * Act as the main point of contact for customers to maintain consistent communication
 * Work Monday to Friday on 8.5-hour shifts between 7am and 6pm, with an hour lunch

Technologies:

 * Excel
 * Support
 * ITSM


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