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# IT Mitarbeiter 1st & 2nd Level Support - ERP-System [Kziff.CL86AV32] bei avivar experts GmbH ausgewählt

- **Company:** avivar experts GmbH
- **Location:** Wuppertal, Germany (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, JIRA, Backup Devices, Data Security, Office365, Backend, Wikis, Operational Systems, Servicenow
- **Published:** August 11, 2026
- **Apply:** https://jobs.meinestadt.de/wuppertal/standard?id=259780461

## About the Role

Betriebswirte/Fachwirte/Fachkaufleute (Fachschulniveau), * Ausbildung im IT-Umfeld, IT-Weiterbildung oder bestehende Berufserfahrung mit Qualifikationsnachweis

 * Kenntnisse in den Bereichen Betriebssysteme, Netzwerk, Peripheriegeräte, Datensicherung, ActiveDirectory, Standardsoftware
 * Kenntnisse in mindestens einem etablierten Ticketsystem wie Remedy, ServiceNow, Jira,...
 * Spaß an Arbeit in kleinen Teams
 * Organisationsfähigkeit

## Description

ERP-System
ServiceNow
Second Level Support
Korrespondenz
Datensicherheit
Remedy
Mentoring
Support
Geschäftskorrespondenz
Datenschutz
Ticketsystem
Strukturierte Arbeitsweise, * Störungsannahme und Erfassung im Ticketsystem

 * Vornehmlich Behandlung von Fragen zum internen ERP-System und MS365-Themen
 * Bewertung der Störungskategorie
 * Bearbeitung / Lösung der Störung im Backend, vor Ort, Telefon oder Remote
 * Pflege des Solution-Wiki
 * Weiterleitung von komplexen Störungen an den 2nd-Level-Support


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