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# Help Desk EU Specialist

- **Company:** Watchfire Signs LLC
- **Location:** Danville, IL, United States
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Databases, Network Installation Services
- **Published:** August 11, 2026
- **Apply:** https://www.careerjet.com/job/us09c29e98a7ce5e5a11d89541bfe97d8b/eaa

## About the Role

* Solid understanding of basics of networking (not simply computer operation) is required.
 * Basic understanding of electronics - including college coursework
 * NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.)
 * Previous customer service work experience is strongly recommended; 1+ years prior helpdesk / phone support experience, ideally IT/software/computer phone support
 * Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills

Education and Licensing

 * HS Diploma/GED combined with relevant work experience OR
 * AA/AAS/AS degree in technical field (or military equivalent) OR
 * BS in EE, EET, CE, ECE, MIS or IT or similar technical field

## Description

* Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users.
 * Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation.
 * Maintain detailed customer records in Customer Service database regarding each service/support call, email, and chat.
 * Perform other various special software and engineering assignments or duties as required.


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