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# Helpdesk Operator

- **Company:** The Warwick Co
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Business Software, Business Systems, Microsoft Servers, Azure Active Directory, Microsoft SharePoint, Software Troubleshooting, Microsoft InTune, Computer Equipment, User Accounts
- **Published:** August 11, 2026
- **Apply:** https://computerjobs.com/us/en/mob/job/6CF7E31E0473EFB079

## About the Role

* Proven experience working within a Service Desk, Helpdesk or first-line IT support environment
 * Strong hands-on experience supporting Microsoft 365, Windows 11 and desktop applications
 * Practical experience with Microsoft Intune and Entra ID
 * Strong troubleshooting experience, particularly across hardware, software and printer-related issues
 * Experience with SharePoint would be highly desirable
 * Good understanding of Active Directory and user account administration
 * Strong customer service and communication skills, with the ability to support users at different technical levels
 * Ability to manage and prioritise multiple support tickets and tasks effectively
 * A proactive approach to problem-solving with a genuine desire to develop technical

## Description

VIQU are partnering with a leading organisation to recruit a Helpdesk Operator to provide first-line IT support across the business. This is a hands-on opportunity for an experienced Service Desk professional to broaden their technical knowledge while supporting users across multiple UK locations. The successful candidate will work across a varied Microsoft environment, including Intune, Entra ID, Microsoft 365 and Windows 11, alongside hardware, mobile devices, printers and business systems. This is an ideal opportunity for someone with a strong customer-focused approach who enjoys troubleshooting and wants to continue developing their IT career within a busy support environment., * Act as the first point of contact for IT support requests, providing effective first-line technical assistance

 * Log, prioritise, investigate and resolve service desk tickets within agreed processes
 * Troubleshoot Windows 11, Microsoft 365, desktop hardware, printers, mobile devices and business systems
 * Support and administer user devices through Microsoft Intune
 * Assist with user accounts, access and devices across Microsoft Entra ID and Active Directory
 * Provide remote and face-to-face technical support to users across Warwick and wider UK locations
 * Set up, configure and maintain IT equipment, applications and user devices
 * Support SharePoint and other Microsoft business applications
 * Create and maintain user guides, training materials and IT documentation
 * Work closely with infrastructure teams and external suppliers to investigate and resolve technical issues


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