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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** NFP Corp - **Location:** Palm Beach Gardens, FL, United States - **Experience:** Experienced - **Salary:** $64,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Microsoft Outlook, Collaborative Software, Issue Tracking Systems, Azure Active Directory, Microsoft SharePoint, User Environment Management, Microsoft InTune, Microsoft Onedrive, 3-tier Architectures - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=09fee2a357f11c3a ## About the Role * 3-6+ years of Service Desk or End User Support experience in a corporate environment. * Strong hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). * Working knowledge of Entra ID (Azure AD), MFA, and user access troubleshooting. * Experience supporting Intune-managed Windows endpoints. * Ability to resolve most issues independently and escalate effectively when required. * Strong customer service, documentation, and communication skills. * Experience in financial services or regulated environments preferred. ## Description Wealthspire is seeking a highly skilled Service Desk Technician to support Microsoft 365, end-user computing, and collaboration services across the organization. This role provides advanced front-line support, resolves the majority of end-user issues independently, and escalates well-documented, complex problems to Infrastructure or Security teams when needed. The Service Desk Technician plays a critical role in maintaining a reliable, secure, and productive end-user environment., End User Support * Resolve escalated Service Desk tickets related to Microsoft 365, Windows devices, and collaboration tools. * Troubleshoot Outlook, Exchange Online, Teams, SharePoint, OneDrive, and desktop application issues. * Provide clear communication and timely follow-up to users throughout the ticket lifecycle. * Deliver professional, high-quality support to business users, including executives when required. Identity & Device Support * Support user onboarding, offboarding, and access changes in Entra ID (Azure AD). * Troubleshoot MFA, sign-in, and access issues; escalate conditional access or policy issues when appropriate. * Support Intune-managed Windows devices, including compliance issues, application installs, and device troubleshooting. Operational Support * Document troubleshooting steps, resolutions, and escalation details accurately in the ticketing system. * Contribute to knowledge base articles and standard operating procedures. * Follow established incidents, change, and security processes in a regulated environment. * Assist end users during tenant transitions, acquisitions, divestitures, and device refresh activities. * Participate in day-to-day technology operations. ## Related Videos - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)