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# Computer Support Technician

- **Company:** Nichols College
- **Location:** Dudley, MA, United States
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Image Management, Microsoft Office, Microsoft Software, Software Engineering, Software Systems, Information Technology, Laptops
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9d888969a6aded95

## About the Role

* Proven experience as a Computer Technician or similar role
 * Associate degree in Computer Science, Information Technology, or related field (or equivalent experience)
 * Relevant certifications (e.g., CompTIA A+, Microsoft, HP) are a plus
 * Proficiency in Windows operating systems and Microsoft Office Suite. macOS is a plus.
 * Familiarity with imaging tools and deployment processes
 * Strong troubleshooting skills for hardware, software, and peripheral devices
 * Excellent communication, problem-solving and customer service skills
 * Ability to manage and mentor student workers effectively
 * Strong interpersonal skills, team orientation, flexibility, and ability to work both independently and collaboratively
 * Commitment to a high level of customer service

Work Environment:

 * On-site support in office and lab environments
 * Occasional lifting and moving of equipment
 * Fast-paced, customer-focused setting

## Description

We are looking for a knowledgeable and detail-oriented Computer Support Technician to join our IT team and deliver exceptional technical assistance to staff, faculty, and students. The ideal candidate will have hands-on experience with imaging, replacing, and troubleshooting desktop and laptop computers, software applications, and printers. This role demands strong problem-solving skills, a customer-focused approach, and a solid grasp of hardware and software systems-particularly Microsoft technologies. Additionally, the technician will oversee and support student workers assigned to the help desk, ensuring quality service and mentoring them in technical and customer service best practices., * Provide technical support for desktop and laptop computers, software applications, and peripheral devices

 * Troubleshoot hardware and software issues in a timely and effective manner
 * Perform imaging, setup, and deployment of new computers and devices
 * Respond to help desk tickets and service requests from faculty, staff, and students
 * Maintain accurate documentation of support activities and asset inventory
 * Install, configure, and update software applications and operating systems
 * Collaborate with other IT staff to ensure timely resolution of technical issues
 * Ensure compliance with institutional IT policies and security protocols
 * Oversee and mentor student workers assigned to the help desk, providing guidance and support
 * Deliver excellent customer service and maintain a professional demeanor in all interactions
 * Participate in IT projects and initiatives as assigned


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