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# Helpdesk Representative (French)

- **Company:** Belcan
- **Location:** Cranberry Township, PA, United States (Remote available)
- **Salary:** $46,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Networking Basics, Remote Access Technology, Software Engineering, Information Technology
- **Published:** August 11, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87994538/1

## About the Role

* Associate degree or equivalent experience in Information Technology, Computer Science, or a related field.
 * 1+ years of experience providing phone-based or remote IT support.
 * Basic understanding of Windows operating systems and Dell hardware platforms.
 * Familiarity with IT service management concepts (e.g., ticketing systems and incident tracking).
 * Experience using remote access tools and troubleshooting utilities.
 * Strong verbal communication and customer service skills in French Language.

Skills and Knowledge

 * Strong analytical and problem-solving abilities for hardware and software issues.
 * Understanding of basic networking concepts and connectivity troubleshooting.
 * Ability to manage multiple support cases simultaneously.
 * Clear and concise documentation and communication skills.
 * Problem-solving
 * Delivering excellent customer service in a fast-paced IT support environment.
 * Strong communication and customer service skills.
 * Attention to detail and adherence to support procedures.

## Description

Provide remote troubleshooting and technical assistance over the phone. Help resolve hardware, software, and connectivity issues, document support interactions, and ensure timely resolution or escalation of IT incidents., * Provide first-level technical support to field users and internal users over the phone.

 * Troubleshoot issues related to Windows operating systems, Dell hardware, and company applications.
 * Guide users through problem-solving steps to resolve incidents effectively and efficiently.
 * Document all calls, troubleshooting steps, and resolutions using internal ticketing systems.
 * Escalate complex or unresolved issues to higher-level support teams as appropriate.
 * Follow established IT procedures and contribute to the continuous improvement of support documentation.
 * Maintain professionalism and patience when assisting non-technical users.


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