> Markdown version of [/jobs/ext/2021462-director-technology-operations-marketplace](https://www.wearedevelopers.com/jobs/ext/2021462-director-technology-operations-marketplace). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, Technology Operations - Marketplace... - **Company:** Wal-Mart Stores, Inc. - **Location:** Hoboken, NJ, United States - **Experience:** Experienced - **Salary:** $132,000.0 - $264,000.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Web Accessibility, Artificial Intelligence, Data Analysis, Big Data, Information Systems, Decision Support Systems, Web Content Accessibility Guidelines, Information Technology, Marketplace - **Published:** August 11, 2026 - **Apply:** https://www.juju.com/job/00000000gmo6go ## About the Role + Proven experience building and leading data-driven products, platforms, or programs in Marketplace, Trust & Safety, Customer Experience, or a related domain. + Strong technical understanding of large-scale data, analytics, AI/ML, and measurement frameworks. + Demonstrated success defining metrics, translating insights into action, and influencing executive decision-making. + Experience leading cross-functional teams across Product, Engineering, Operations, and business stakeholders. + Strong people leadership with a track record of building high-performing, multidisciplinary teams. + Excellent communication skills and the ability to simplify complex technical concepts for different audiences., _Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._ Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years' experience inproject management, program management, program operations, or related area.Option 2: 8 years' experience in project management, program management, program operations, or related area. 3 years' supervisory experience. Preferred Qualifications... _Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._ Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture. ## Description The Director, Technology Operations leads the strategy and execution of a new organization responsible for measuring and improving the Walmart Marketplace buyer experience. This role establishes the technical platform, operating model, and quality measurement framework needed to identify product quality issues, listing inaccuracies, and ratings and reviews integrity risks. The Director fosters strong cross-functional partnerships, influences business decisions through trusted data and insights, and drives continuous improvements across the Marketplace ecosystem. By combining advanced analytics, AI, and expert investigation, this position improves customer trust, reduces buyer disappointment, and delivers measurable improvements in Marketplace quality at scale. What you'll do... About the team: Our team is dedicated to enhancing Marketplace quality at Walmart by integrating advanced analytics, AI, and customer-focused research. Collaborating across Product, Engineering, Trust & Safety, Operations, and Marketplace, we develop systems, metrics, and capabilities that address key item-related issues impacting buyers and sellers. This cross-functional approach enables millions of customers to shop confidently every day. The team emphasizes operational excellence, data-driven decision making, and continuous improvement to deliver measurable business value and support Walmart's commitment to innovation and customer satisfaction. What you'll do: + Build and lead a new organization focused on improving the Walmart Marketplace buyer experience. + Develop the strategy, technical capabilities, and metrics to identify product quality, listing accuracy, and ratings & reviews integrity issues. + Partner across Product, Engineering, Marketplace, Trust & Safety, and Operations to turn insights into measurable improvements. + Lead a multidisciplinary team of engineers, data scientists, analysts, and product leaders. + Communicate Marketplace quality trends and business impact to executive leadership through trusted, data-driven insights. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [The Innovation Formula: Fast Prototyping, Data Analysis, and Real User Insights](https://www.wearedevelopers.com/videos/1421-the-innovation-formula-fast-prototyping-data-analysis-and-real-user-insights) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) ## Related Articles - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [Diversity Equity And Inclusion in Programming For Persons With Disability](https://www.wearedevelopers.com/magazine/80-diversity-equity-and-inclusion-in-programming-for-persons-with-disability) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [The State of Accessibility on the Web in 2025: WebAIM Million Report Findings](https://www.wearedevelopers.com/magazine/570-the-state-of-accessibility-on-the-web-in-2025-webaim-million-report-findings)