> Markdown version of [/jobs/ext/202158-it-technician](https://www.wearedevelopers.com/jobs/ext/202158-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Technician

- **Company:** Creo Group, Inc.
- **Location:** Chambersburg, PA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Microsoft Outlook, Cyber Security, Desktop Computing, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Local Area Networks, Network Connections, Azure Active Directory, Wi-Fi Technology, Software Troubleshooting, Information Technology, Laptops, User Accounts
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=77bbf40fca6b98fb

## About the Role

* Associate degree in Information Technology or equivalent work experience
 * 1-3 years of IT support experience
 * Experience supporting Windows 10/11
 * Basic understanding of Active Directory and Microsoft 365
 * Strong troubleshooting and problem-solving skills
 * Excellent communication and customer service skills

Preferred:

 * Experience with hybrid AD / Azure AD environments
 * CompTIA A+ or Network+ certification, * Technical troubleshooting
 * Customer service orientation
 * Attention to detail
 * Time management
 * Process discipline
 * Documentation skills

Physical Requirements

 * Ability to lift up to 40 lbs
 * Ability to work on manufacturing floor when required
 * Occasional travel between plant locations

## Description

CreoGroup is seeking a motivated and customer-focused IT Technician - Level 1 to provide first-line technical support across our manufacturing plants and corporate offices. This role is responsible for troubleshooting hardware, software, Microsoft 365, ERP access, network connectivity, and endpoint devices while maintaining strong adherence to IT security and change management standards.

This position is ideal for a hands-on technician who thrives in a fast-paced manufacturing environment and enjoys supporting operational continuity.

Responsibilities

 * Provide Level 1 support for desktops, laptops, printers, scanners, and mobile devices
 * Troubleshoot Windows OS and Microsoft 365 issues (Outlook, Teams, OneDrive, MFA)
 * Reset passwords and manage user accounts in Active Directory / Azure AD
 * Support ERP system access and basic troubleshooting
 * Install, configure, and deploy approved software and hardware
 * Troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN)
 * Support barcode scanners and label printers in warehouse/manufacturing environments
 * Document incidents and resolutions in the ticketing system
 * Escalate complex issues to Level 2 or IT leadership as needed
 * Follow IT security policies and RFC/change management procedures
 * Maintain asset inventory and equipment tracking


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started)
- [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)