> Markdown version of [/jobs/ext/2021945-senior-systems-engineer](https://www.wearedevelopers.com/jobs/ext/2021945-senior-systems-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Systems Engineer - **Company:** CBRE, Inc. - **Location:** Cardiff, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, Systems Engineering, Communications Protocols, Databases, Desktop Computing, Systems Analysis, Software Tools - **Published:** August 11, 2026 - **Apply:** https://jobs.theguardian.com/job/10171066/senior-systems-engineer/ ## About the Role Required - Associate Degree in HVAC, Electrical or Mechanical, minimum three years industry experience, or minimum one year experience as a Systems Support Representative with Environmental Systems. Preferred - Bachelor's Degree in HVAC, Electrical Engineering or Mechanical Engineering Work Experience Preferred - Minimum two year work history in HVAC or similar industry. Knowledge * Experience with control and HVAC systems and their terminology. * Must possess a thorough knowledge of the use, setup and operation of Windows-based computers and desktop applications such as MS-Word and MS-Excel. Skills * Must possess excellent verbal and written communication skills * Must exhibit a professional attitude * Must maintain a clean and neat appearance Functions Must be flexible with schedule, including working some holidays when requested. Customer Focus * Wants to help customers (internal and external) and seeks to provide them with a service which exceeds their needs constantly and consistently. * Interpersonal Skills * Able to express and present ideas and information clearly, both orally and in writing. Able to gather information and to hear what others are saying and understand what they mean. * Initiative * Takes action and seizes opportunities before being directed by others or overtaken by events. Takes steps to build long-term relationships with customers. * Self-Improvement * Interested in learning new knowledge and skills to develop their own capabilities and effectiveness. * Impact * Presents themselves in a way that creates a good impression. Has a pleasant, friendly style. ## Description Provide customers with support based on the customer's technical problems related to their building systems as well as provide on-site and remote technical support to installers, and subcontractors. Responsible for creating control databases and setup control systems based on project specification and/or sales proposal. May be required to perform field start-up and system commissioning tasks., * Performs programming of control applications using various software tools to support operator workstations, DDC field panels and third-party integration devices connected through multiple communications protocols. * May be required to perform job-site system checkout, commissioning and testing of control applications, to verify proper operation according to project specifications, sales proposal and design documentation. * Provides remote technical support to installers and customers. May be asked to provide on-site technical support to installers and customers. * Performs system analysis and diagnostics. Isolate and troubleshoot problems, take corrective action if possible. * Answer customer's calls by telephone and/or email to determine the nature of the problem and responds to each situation by assessing customer's needs and provide clear and accurate responses to customer. * Articulates resolution to a customer's problem clearly both in verbal and written communication. The resolutions must be explained to the customer in a format that is understandable to the customer. Facilitates resolutions that are in the best interest of the customer and ESI. * Isolate and troubleshoot problems, take corrective action if possible. * Document problem and resolution and report findings back to Account Executive for customer follow-up. * If required, re-create customer problem in-house for the purpose of testing solutions. * Prepare accurate paperwork. * Responsible for keeping the customer and ESI management advised of any outstanding and reoccurring problems with products, services, or customers. * Communicates regularly suggested improvements to the various communications and interactions with ESI, by the customer. * Part of an on-call rotation for after hour's response to customer's. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [You’re a great coder? 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