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# Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

- **Company:** Amazon.com, Inc
- **Location:** Bristol, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Adobe InDesign, Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Avaya IP Phone 1140e, Microsoft Azure, Cloud Computing, Cloud Engineering, Customer Interaction Management (Software), Data Cleansing, DevOps, Perl (Programming Language), Identity and Access Management, Python (Programming Language), Lex (Software), Ruby, Salesforce.Com, Web Services, Amazon Connect, Scripting, Genesys, Prompt Engineering, Amazon Virtual Private Cloud (VPC), Cloudformation, Amazon Relational Database Service, Functional Programming, Restful APIs, Amazon Lex, Natural Language Understanding, Cisco
- **Published:** August 11, 2026
- **Apply:** https://www.amazon.jobs/applicant/jobs/10498291/apply

## About the Role

Experience as technical specialist in design and architecture

 - Experience in cloud based solution (AWS or equivalent), system, network and operating system
 - 3+ years of experience in cloud architecture and implementation
 - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
 - 2+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
 - 2+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Preferred Qualifications

 - AWS Professional level certification
 - Knowledge of security and compliance standards including HIPAA and GDPR
 - Experience communicating technical concepts to diverse audiences in pre-sales environments
 - Experience scripting for automation (e.g., Python, Perl, Ruby)
 - AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
 - AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
 - Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
 - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation

## Description

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities
As an experienced technology professional, you will be responsible for:

Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
Providing technical guidance and troubleshooting support throughout project delivery
Collaborating with stakeholders to gather requirements and propose effective migration strategies
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts


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