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# 2nd Line Support Engineer

- **Company:** YourRecruit
- **Location:** Reigate, UK
- **Salary:** £34,950.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Cyber Security, Desktop Computing, Hyper-V, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Windows Servers, Microsoft SharePoint, TCP/IP, Wireless Networks, Firewalls (Computer Science), Microsoft InTune, Information Technology, Deployment Automation, Casper Suite, Laptops, Cloud Migration, Veeam, Network Server, Cisco, Vmware
- **Published:** August 11, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5836604940

## About the Role

* We are looking for someone with previous 2nd Line IT Support experience.
 * We would ideally like strong Microsoft 365 and Intune experience.
 * We need good knowledge of Active Directory, Entra ID and Group Policy.
 * We would like experience with Windows 10/11 and Windows Server.
 * We are looking for a good understanding of TCP/IP, DNS and DHCP.
 * We need strong troubleshooting and problem-solving skills.
 * We want excellent communication and customer service skills.
 * You should be able to work independently and as part of a strong team.
 * We value a proactive approach and the confidence to take ownership of issues.
 * Experience with Autopilot, MDM, SCCM, JAMF, Veeam, VMware/Hyper-V or education-based MIS systems would be advantageous.
 * Relevant Microsoft, CompTIA or Cisco qualifications would be advantageous.
 * We require applicants to be eligible to work in the UK indefinitely without sponsorship.
 * Ideally, you will hold a DBS on the Update Service, or be willing to complete a DBS check before starting.

## Description

* We will rely on you as the 2nd Line escalation point for more complex technical issues.
 * We want you to provide 2nd Line support and resolve escalated technical issues.
 * You will support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
 * You will manage devices using Microsoft Intune and Autopilot.
 * You will support Active Directory, Entra ID and Group Policy.
 * You will troubleshoot Windows, hardware, software and networking issues.
 * You will support servers, switches, wireless networks and firewalls.
 * You will install and configure laptops, desktops and mobile devices.
 * You will support classroom and AV technology.
 * You will maintain strong IT security, including patching, MFA and endpoint protection.
 * You will keep technical documentation and ticketing systems up to date.
 * You will get involved in IT projects, upgrades, cloud migrations and cybersecurity improvements.

Technologies:

 * Active Directory
 * Cloud
 * Cisco
 * Hardware
 * Hyper-V
 * Support
 * Microsoft 365
 * Microsoft Intune
 * Mobile
 * Security
 * SharePoint
 * TCP/IP
 * VMware
 * Veeam
 * Windows
 * Office 365


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